Vivian Kuo
Chino Hills,CA
Summary
Detail-oriented and proactive production professional with over 15 years of experience in footwear design, development, and purchasing. Proven success in managing full-cycle production processes, issuing and tracking POs, and collaborating with global vendors to ensure on-time delivery and high-quality results. Adept at maintaining internal tracking systems, leading sample reviews, and resolving production issues with urgency and precision. Bilingual in Mandarin and English, with strong Excel skills and ERP system experience.
Overview
28
28
years of professional experience
Work History
Assistant Line Builder / Purchasing & Production Coordinator
Fortune Dynamic Inc.
Walnut, USA
08.2023 - 04.2025
- Issued and tracked purchase orders, ensuring accurate data entry and timely delivery.
- Maintained internal tracking systems for WIPs and sample status, supporting weekly production updates.
- Communicated daily with overseas vendors to resolve production issues and align on timelines.
- Validated pre-production samples to ensure quality compliance before mass production.
- Created and organized tech packs, line sheets, and sample libraries to streamline development.
- Partnered with cross-functional teams to manage seasonal development calendars and ensure on-time execution.
Footwear Designer / Line Builder
East Lion Corp.
Walnut, USA
10.2004 - 08.2023
- Managed end-to-end seasonal development, from concept to final production, across multiple product lines.
- Collaborated with international vendors on design, prototyping, and production, ensuring adherence to deadlines and quality standards.
- Tracked sample status and coordinated fittings to support timely approvals and production readiness.
- Conducted market research and trade show visits to inform product development and buying decisions.
- Maintained detailed records of vendor communications, sample revisions, and production milestones.
- Supported ERP data entry and internal reporting to monitor production progress and delivery schedules.
Visual Merchandising Intern
GUCCI
Beverly Hills, USA
04.2003 - 06.2003
- Assisted in creating high-impact visual displays and maintaining a polished retail environment.
- Supported merchandising team with layout planning and product presentation.
Customer Service & E-Commerce Specialist
Taiwan Room Finder
Taipei City, Taiwan
08.2000 - 08.2001
- Managed online order fulfillment and customer support, ensuring timely delivery and issue resolution.
- Optimized e-commerce platform usability and conducted QA testing for improved user experience.
Customer Service Associate
Formosa TV Station
Taipei City, Taiwan
10.1997 - 06.2000
- Handled high-volume customer inquiries and escalated complex issues to management.
- Managed high call volumes, responding promptly, while maintaining detailed records.
- Trained and mentored new associates, fostering a high-performance customer service team.
Education
Associate of Arts - Communication Design
Fashion Institute of Design & Merchandising (FIDM)
Los Angeles, CA01.2023
Bachelor of Arts - International Business
Chinese Culture University
Taipei City01.2000
Skills
- Purchase Order Management
- Vendor Communication
- Sample Coordination
- Pre-Production Approvals
- ERP Maintenance
- Internal System Maintenance
- Excel Reporting
- Data Accuracy
- Cross-Functional Collaboration
- Adobe illustrator & Photoshop
- Tech pack creation
- Market research
Timeline
Assistant Line Builder / Purchasing & Production Coordinator
Fortune Dynamic Inc.
08.2023 - 04.2025
Footwear Designer / Line Builder
East Lion Corp.
10.2004 - 08.2023
Visual Merchandising Intern
GUCCI
04.2003 - 06.2003
Customer Service & E-Commerce Specialist
Taiwan Room Finder
08.2000 - 08.2001
Customer Service Associate
Formosa TV Station
10.1997 - 06.2000
Associate of Arts - Communication Design
Fashion Institute of Design & Merchandising (FIDM)
Bachelor of Arts - International Business
Chinese Culture University
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