Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vivian Laureano

Philadelphia,PA

Summary

Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales revenue at Snipes. Skilled in relationship selling and adept at problem-solving, I excel in fast-paced environments, ensuring accuracy in financial transactions and fostering strong customer loyalty. Demonstrates exceptional people skills and sales expertise, contributing significantly to team success.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in [Desired Position] role.

Overview

3
3
years of professional experience

Work History

Sales Associate/Cashier

Snipes
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Sales Associate

Journeys
02.2022 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Octane
02.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate/Cashier

Footlocker, Footlocker
08.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Zumiez Retail
06.2022 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

Bachelor of Science - Psychology

Widener University
Chester, PA
05-2028

High School Diploma -

Samuel Fels High School
Philadelphia, PA
06-2024

Skills

  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Sales expertise
  • Cleaning techniques
  • Adapt to diverse groups
  • Building rapport
  • Point of sale operation
  • Relationship selling
  • Sales trends
  • Fitting room maintenance

Languages

Spanish
Professional Working

Timeline

Sales Associate/Cashier

Snipes
10.2023 - Current

Sales Associate

Octane
02.2023 - 08.2023

Sales Associate/Cashier

Footlocker, Footlocker
08.2022 - 01.2023

Sales Associate

Zumiez Retail
06.2022 - 07.2022

Sales Associate

Journeys
02.2022 - 05.2024

Bachelor of Science - Psychology

Widener University

High School Diploma -

Samuel Fels High School
Vivian Laureano