VIVIAN LE
Seattle,WA
Summary
Dynamic leader with proven success in operations and legal support roles, notably at Din Tai Fung. Skilled in administrative management and staff development, achieving business objectives, and navigating business challenges through strong problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Din Tai Fung
Seattle, WA
09.2021 - Current
- Motivated, trained, and developed employees to maximize performance.
- Collaborated with the Area Manager on operation initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Legal Assistant
Pivotal Law Group
Seattle, WA
09.2020 - 09.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
Legal Assistant
Amity Legal Associates, PS
Bellevue, WA
12.2019 - 09.2020
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client and offering assistance.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Server
Din Tai Fung
Seattle, WA
02.2015 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Political Science
University of Washington
Seattle, WA06-2017
Skills
- Inventory control
- Effective leader
- Hiring and onboarding
- Administrative management
- Operations management
- Staff development
- Business development
- Strategic planning skill
Timeline
Assistant General Manager
Din Tai Fung
09.2021 - Current
Legal Assistant
Pivotal Law Group
09.2020 - 09.2021
Legal Assistant
Amity Legal Associates, PS
12.2019 - 09.2020
Server
Din Tai Fung
02.2015 - 09.2021
Bachelor of Science - Political Science
University of Washington
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