VIVIAN COSTAS-RUIZ
Woodstock,GA
Summary
Experienced Business Analyst and Product Owner with over 15 years in IT and business systems analysis. Specializes in ERP Financials, API specifications, and system integrations, enhancing operational efficiency. Leads cross-functional teams to deliver insights that elevate user satisfaction. Scrum certified, effectively bridging technical and non-technical communication to drive continuous improvement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Financial Services Business Analyst
CommonSpirit Health
Woodstock, United States
03.2025 - Current
- Spearheaded integration projects with third-party HRIS vendors.
- Gathered business needs to create actionable project requirements aligned with stakeholder goals.
- Collaborated with teams to define system requirements and identify defects in HRIS and payroll systems, facilitating timely resolutions.
- Managed enterprise payroll systems, ensuring optimized integrations with HRIS vendors.
- Developed data analysis scripts and generated reports to evaluate and address business needs.
- Generated detailed reports for management assessments.
- Mentored junior team members on software best practices.
- Trained staff on effective software utilization.
- Supported operations for a not-for-profit organization.
Technical Lead
Intellix Solutions LLC
Woodstock, United States
06.2023 - 03.2025
- Managed enterprise payroll system and HRIS integrations for CommonSpirit Health, ensuring operational efficiency.
- Championed innovative features and upgrades, optimizing system performance.
- Collaborated with cross-functional teams to gather system requirements and develop technical specifications, aligning project goals with business needs.
- Drove cross-team collaboration to enhance project outcomes.
- Troubleshot program and system issues, restoring operational functionality.
- Guided troubleshooting efforts, ensuring swift resolution of technical issues.
- Trained staff on software utilization and mentored junior team members, enhancing team capabilities and knowledge transfer.
Principal Development Business Analyst
Infor, Inc.
Woodstock, United States
03.2018 - 06.2023
- Facilitated strategic discussions on product vision, aligning customer needs with stakeholder objectives.
- Guided release of Healthcare and Public Sector SaaS cloud APIs, addressing financial and supply chain needs.
- Engineered and launched third-party ION API integrations for seamless platform connectivity.
- Mapped interfaces between legacy and new technologies, enabling cohesive transitions and enhancing system integrations.
- Resolved project execution issues, implementing solutions that maintained project timelines and stakeholder satisfaction.
- Gathered business needs from internal customers to define project requirements.
- Conducted thorough software testing to meet quality standards.
Solution Consultant
Infor, Inc.
Woodstock, United States
09.2016 - 03.2018
- Directed cross-functional teams to educate clients on healthcare and public sector SaaS products.
- Collaborated with customers and sales teams to identify needs and recommend tailored solutions.
- Spearheaded client education initiatives, enhancing product understanding.
- Participated in Infor's TrueCost solution design to enhance data precision for impactful demonstrations.
- Developed clear and effective RFP responses, improving proposal success rates.
- Developed RFP and RFI responses that clarified customer requirements and aligned with project goals.
- Maintained data accuracy to support compelling product demonstrations and enhance client engagement.
- Facilitated customer collaboration to deliver customized solutions.
Director, IT Enterprise Operational Services
WellStar Health System
Marietta, United States
09.2014 - 09.2016
- Directed enterprise IT applications and services at WellStar Health System, overseeing a team of 25.
- Managed acquisition of five Tenet hospitals, ensuring seamless integration with legacy systems.
- Supported Infor's Lawson S3 Financials, Supply Management, and HR systems, enhancing operational efficiency across enterprise IT applications.
- Collaborated with senior leadership to establish long-term objectives and strategic initiatives.
- Implemented effective issue-resolution strategies, strengthening client relationships and ensuring timely service delivery.
- Conducted comprehensive technical assessments to align systems with WellStar's IT enterprise.
- Facilitated interdepartmental activities and provided strategic leadership, improving overall system performance and collaboration.
- Defined organizational mission and values to support community needs.
Corporate Manager
Baptist Health
Miami, United States
09.2005 - 09.2014
- Directed IT team in upgrading Lawson ERP Suite, automating processes, and ensuring Sarbanes-Oxley compliance.
- Streamlined financial operations to improve system functionality and support organizational goals.
- Implemented strategies to elevate customer service through advanced technology.
- Developed and coordinated disaster recovery plans, significantly reducing downtime during outages.
- Recruited and trained IT staff, enhancing team efficiency and service delivery.
- Managed operational IT budget within departmental limits.
- Provided technical support to end users, resolving diverse issues.
- A not-for-profit organization
Enterprise Software Supervisor
Baptist Health
Miami, United States
06.2004 - 09.2005
- Led cross-functional team to enhance operational efficiency with Lawson S3 and business software, resulting in streamlined processes.
- Transitioned legacy Keane system to Siemens Invision Patient Accounting, integrating systems for streamlined functionality.
- Facilitated integrations of Lawson S3 General Ledger and Accounts Payable with Siemens Invision for efficient financial processes.
- Collaborated across departments to optimize workflows and enhance customer service delivery.
- Implemented solutions that increased inter-team collaboration, fostering a more effective work environment.
- Resolved issues effectively, boosting customer satisfaction.
- Leveraged leadership skills to drive team productivity.
- Managed operations for not-for-profit organization, ensuring mission alignment and resource optimization.
Business Analyst 3
Baptist Health
Miami, United States
07.2003 - 06.2004
- Facilitated cross-business unit communication, designed and implemented automated solutions, and trained users on Lawson Financials Suite to enhance user adoption.
- Assessed user requirements to identify optimal solutions, ensuring alignment with business objectives and improving project outcomes.
- Led functional and technical support for software application implementations and enhancements.
- Advised clients on tailored technology solutions to meet needs.
- Optimized inpatient census statistics reporting, improving accuracy and accessibility of data for decision-making.
- Streamlined user training programs to enhance operational efficiency.
- Developed query templates to automate data entry processes.
- A not-for-profit organization
Business Analyst 2
Baptist Health
Miami, United States
05.2001 - 07.2003
- Implemented Lawson S3 Asset Management across seventeen entities, enhancing operational efficiency.
- Achieved successful deployment of Lawson S3 Asset Management.
- Collaborated with cross-functional teams to recommend and implement cost-effective technology solutions.
- Acted as IT liaison for business departments, analyzing user requirements to deliver tailored solutions.
- Resolved customer issues by providing actionable solutions and informed recommendations.
- Developed solutions to streamline customer issue resolution.
- Facilitated collaboration across departments to drive successful technology initiatives.
- Supported mission-driven initiatives within a not-for-profit organization.
Business Analyst 1
Baptist Health
Miami, United States
09.2000 - 05.2001
- Analyzed user requirements to develop innovative products that addressed client needs.
- Consulted with clients to deliver tailored technology solutions.
- Delivered customized consulting that enabled clients to achieve their desired technology outcomes.
- Spearheaded implementation of software applications and improvements.
- Trained diverse personnel on advanced features of Lawson S3 Financials.
- Championed training sessions for cross-functional teams to enhance software utilization.
- Assisted end users in optimizing technology for enhanced productivity.
- Provided technical support via phone, email, and remote access.
- Supported mission-driven initiatives in a not-for-profit organization.
Education
MBA - Business Administration And Management
Nova Southeastern University
Miami, FloridaBachelor of Arts - Management Information Systems, Accounting
Florida International University
Miami, FloridaAssociate of Arts - Business Administration with Accounting
Miami Dade College
Miami, FloridaSkills
- Agile methodologies
- Cross-functional leadership
- Technical specifications
- Scrum framework
- Analytical skills
- User acceptance testing
- Project management
- Create User Stories
- Customer empathy
- API Integration
- Product lifecycle management
- System integration
- Product backlog management
- Stakeholder engagement
- Team collaboration
- SaaS applications
- Problem solving
Certification
Certified ScrumMaster (CSM), Scrum Alliance, 08/14/20, 07/29/27
Certified Scrum Product Owner (CSPO), Scrum Alliance, 07/27/21, 07/29/27
Certified Scrum Product Owner (CSPO), Scrum Alliance, 07/27/21, 07/29/27
Languages
English
Spanish
Timeline
Financial Services Business Analyst
CommonSpirit Health
03.2025 - Current
Technical Lead
Intellix Solutions LLC
06.2023 - 03.2025
Principal Development Business Analyst
Infor, Inc.
03.2018 - 06.2023
Solution Consultant
Infor, Inc.
09.2016 - 03.2018
Director, IT Enterprise Operational Services
WellStar Health System
09.2014 - 09.2016
Corporate Manager
Baptist Health
09.2005 - 09.2014
Enterprise Software Supervisor
Baptist Health
06.2004 - 09.2005
Business Analyst 3
Baptist Health
07.2003 - 06.2004
Business Analyst 2
Baptist Health
05.2001 - 07.2003
Business Analyst 1
Baptist Health
09.2000 - 05.2001
MBA - Business Administration And Management
Nova Southeastern University
Bachelor of Arts - Management Information Systems, Accounting
Florida International University
Associate of Arts - Business Administration with Accounting
Miami Dade College