VIVIAN MAXWELL
Brooksville,FL
Summary
Detail-oriented and results-driven paralegal with experience managing personal injury cases and collaborating with insurance adjusters. Strong background in evaluating claims, verifying insurance coverage, and handling legal documentation. Skilled in communication, problem-solving, and ensuring the timely resolution of claims. Eager to apply legal expertise and prior insurance experience to an insurance adjuster role, delivering exceptional service to clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paralegal
Abrahamson & Uiterwyk Personal Injury Law
Spring Hill, FL
03.2025 - Current
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Managed a high-volume caseload of personal injury pre-suit files from intake through demand preparation.
- Drafted detailed demand packages including medical summaries, billing breakdowns, and liability analysis.
- Reviewed and organized medical records, bills, and lien information to support case valuation.
- Coordinated with providers to track treatment progress and ensure timely receipt of documentation.
- Verified insurance coverage, including bodily injury and PIP benefits, and analyzed policy limits.
- Maintained accurate case files and updated case management systems to ensure compliance with firm procedures.
- Assisted attorneys in evaluating settlement opportunities and preparing cases for litigation when necessary.
PARALEGAL
ESPAT LAW P.A.
Tampa, FL
10.2021 - 03.2025
- Manage approximately 80 personal injury cases from start to finish, including handling PIP, bodily injury, and property damage claims, and sending letters of representation to insurance companies.
- Communicate regularly with insurance adjusters, medical providers, and clients to ensure timely updates and treatment status.
- Order and review police reports to assess liability.
- Prepare bodily injury and uninsured motorist demand letters, and negotiate settlement offers with insurance adjusters.
- Participate in recorded statements and EUOs.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Conferred with clients and other involved parties to gather and track case information.
CLAIM ADJUSTER
GEICO
Lakeland, FL
09.2020 - 07.2021
- Processed claims throughout the entire lifecycle, ensuring adherence to internal and external quality standards.
- Discussed liability decisions and insurance policy limits with policyholders and claimants.
- Consistently met company deadlines, metrics, and quality assurance standards.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Answered customer questions regarding deductibles.
OFFICE MANAGER
MOMENTUM ROOFING INC
Tampa, FL
01.2019 - 09.2020
- Organized and maintained office operations and procedures, including processing payroll.
- Developed and implemented an efficient filing system to save time and reduce costs.
- Assigned and monitored clerical tasks, drafted legal affidavits, and notarized documents.
- Managed permit filings and scheduled inspections across multiple counties.
- Communicated with clients daily via phone, email, and in person to address inquiries and provide updates.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
OFFICE CLERK
TAMPA PAIN RELIEF CENTER
Brandon, FL
10.2018 - 01.2019
- Managed patient intake, scheduled appointments, and maintained accurate patient records, including personal information, insurance details, and billing data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
CUSTOMER SERVICE REPRESENTATIVE
ANTHEM INC
Tampa, FL
08.2017 - 06.2018
- Responded to member inquiries via phone and written correspondence regarding insurance benefits and eligibility.
- Documented inquiry outcomes accurately for tracking and analysis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa, FL05-2025
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05-2027
Skills
- Bilingual (English/Spanish)
- Critical Thinking
- Analytical
- Attention to Detail
- Time-Management
- Multi-tasking
- Ethics and Integrity
- Proficient in MS Office
- Case management
- Client communication
Certification
- FL Insurance Adjuster License
- FL Certified Notary
Timeline
Paralegal
Abrahamson & Uiterwyk Personal Injury Law
03.2025 - Current
PARALEGAL
ESPAT LAW P.A.
10.2021 - 03.2025
CLAIM ADJUSTER
GEICO
09.2020 - 07.2021
OFFICE MANAGER
MOMENTUM ROOFING INC
01.2019 - 09.2020
OFFICE CLERK
TAMPA PAIN RELIEF CENTER
10.2018 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
ANTHEM INC
08.2017 - 06.2018
Associate of Arts - Liberal Arts
Hillsborough Community College
Bachelor of Science - Psychology
University of Central Florida