Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vivian McLaughlin

Newark,DE

Summary

Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hard worker and willing to help in anyway possible.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food Runner ( During School Breaks)

Conoleys Bar And Grill
12.2022 - Current
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Assisted servers in anyway possible.
  • Restocked food supplies in kitchen and organized storage areas.
  • Cleared tables immediately after guests left in preparation for next party.
  • Operated cash register and processed payments from customers.

Waitress

Jamaica Jeffs Restaurant
10.2019 - 10.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Answered phones to take to-go orders and reservations.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Hostess (Summer Job)

The Wild Goose Tavern
06.2020 - 08.2020

- Greeted Customers and sat them according to current work load of the servers working.

- Answered phones and took reservations.

- Basic cleaning of restaurant.

- Discussed menu and specials with customers.

- Managed and distributed busser tips at the end of the night.

Hostess (Summer Job)

The Lanyard Bar And Grill
06.2019 - 08.2019
  • Greeted customers and seated them according to the current workload of the servers on staff.
  • Answered phones, scheduling reservations and taking to-go orders.
  • Bussed tables (folding silverware, cleaning restaurant, general organizing)

Education

Bachelor's - Criminal Justice And Communications

University of Delaware
Newark, DE
05.2026

Skills

  • Serve Customers
  • Hospitality Management
  • Anticipating Customer Needs
  • Menu Inquiries
  • Bussing Tables
  • Complaint Handling

Certification

- CPR certified by the RedCross

- Certified in basic First Aid by the Red Cross

Timeline

Food Runner ( During School Breaks)

Conoleys Bar And Grill
12.2022 - Current

Hostess (Summer Job)

The Wild Goose Tavern
06.2020 - 08.2020

Waitress

Jamaica Jeffs Restaurant
10.2019 - 10.2021

Hostess (Summer Job)

The Lanyard Bar And Grill
06.2019 - 08.2019

Bachelor's - Criminal Justice And Communications

University of Delaware
Vivian McLaughlin