Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Vivian Miles

Dallas,TX

Summary

Seasoned Regional Manager with significant experience in sales, operations, and team leadership. Able to leverage a strong understanding of regional businesses to formulate strategies that drive and increase profit growth. Skillset includes budget management, strategic planning, and talent development. Previously led teams to surpass revenue goals while improving customer satisfaction levels.

Overview

22
22
years of professional experience

Work History

Regional Manager

Women Infants and Children
Dallas, TX
10.2011 - Current
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed business performance data and forecasted business results for upper management.
  • Assisted district managers in developing marketing plans for their respective districts.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.

Assistant Store Manager

Walmart
Dallas, TX
06.2008 - 05.2011
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Return Agent

Neiman Marcus
Dallas, TX
01.2003 - 04.2007
  • Resolved customers' complaints regarding products or services.
  • Organized backroom storage areas to maximize space utilization and facilitate efficient product retrieval.
  • Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.

Education

Associate of Arts - Physiology

El Centro College
Dallas, TX
05-2013

GED -

Lakeview Centennial High School
Dallas, TX
05-1994

Skills

  • Time management
  • Attention to detail
  • Leadership development
  • Problem-solving abilities
  • Teamwork and collaboration
  • Written communication
  • Operations management
  • Strategic development

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

Top Regional Manager of the Year – Recognized for leading the highest-performing region in 2021 for four-years straight.

Increased regional sales by 20% year-over-year through strategic market expansion and performance optimization.

Reduced employee turnover by 10% through targeted leadership development and retention initiatives.

Affiliations

  • Engaging in customer feedback sessions and market analysis
  • Visiting branch locations for on-site viewing and business evaluations
  • Building local partnerships & Engaging in Business Operations on off-days

References

References available upon request.

Timeline

Regional Manager

Women Infants and Children
10.2011 - Current

Assistant Store Manager

Walmart
06.2008 - 05.2011

Return Agent

Neiman Marcus
01.2003 - 04.2007

Associate of Arts - Physiology

El Centro College

GED -

Lakeview Centennial High School

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Vivian Miles