Sierra York
Stephenville,TX
Summary
Results-driven leader with expertise in team leadership and customer service. Skilled in communication and conflict resolution, enhancing operational success and employee performance. Committed to supporting team objectives and organizational goals through adaptability and a proactive approach.
Overview
8
8
years of professional experience
Work History
Regional Manager
Qp Energy Services
Stephenville, Texas
09.2022 - 03.2026
- Oversaw daily operations for regional service delivery to enhance service quality and operational efficiency.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Established objectives, policies, and performance standards for regional personnel to align with organizational goals.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Implemented process improvements to streamline workflows and lower costs.
- Evaluated customer feedback and adjusted company processes accordingly.
- Conducted performance evaluations to identify and address employee development needs.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Recruited and trained new employees to meet job requirements.
- Mentored team members by demonstrating best practices for sales and customer service.
- Supplied guidance and direction to newly hired employees, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided exceptional customer service at all times.
- Resolved customer service issues promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer service issues promptly and efficiently.
Janitor
SSC Services For Education
Stephenville, Texas
04.2018 - 04.2019
- Cleaned classrooms, hallways, and restrooms to maintain a hygienic environment.
- Swept, mopped, and vacuumed floors throughout building to maintain cleanliness.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Operated equipment such as floor buffers and vacuum cleaners effectively.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenished restroom and common area supplies regularly to ensure consistent availability.
- Responded to emergency cleaning requests to maintain cleanliness and uphold client satisfaction.
- Assisted in waste management by sorting recyclables and disposing of trash properly.
- Conducted routine inspections to identify maintenance needs and promptly reported issues for resolution.
- Implemented safety procedures while handling cleaning chemicals and tools consistently.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Follow established safety procedures while operating machinery and using chemicals.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Organized custodial closets to easily find equipment and supplies.
- Maintain janitorial supply inventory.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Ensured compliance with health and safety regulations.
- Maintained accountability for building keys, master keys and access cards.
- Facilitated workspace organization by moving furniture, equipment, and boxes per supervisor requests.
- Maintained accountability for building keys, master keys and access cards.
Education
High School Diploma -
Stephenville ISD
Stephenville, TX05-2016
Skills
- Operations management
- Inventory management
- Time management
- Logistics planning
- Fleet management
- Operational analytics
- Operational scheduling
- Resource allocation
- Risk management
- Quality assurance
- Customer service
- Team leadership
- Employee training
- Staff training
- Mentoring
- Performance evaluation
- Conflict resolution
- Issue resolution
- Time management
- Decision-making
- Strategic planning
- Team collaboration
- Team building
- Organizational skills
- Effective communication
- Relationship management
- Crisis management
- Problem solving
- Regulatory compliance
- Crisis management
- Team building
- Operational scheduling
- Logistics planning
Timeline
Regional Manager
Qp Energy Services
09.2022 - 03.2026
Janitor
SSC Services For Education
04.2018 - 04.2019
High School Diploma -
Stephenville ISD