Vivian New
Paw Paw
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly. My good friend, Daniel Pumford, also used to work as a chef at Chinn Chinn and would be a good reference for me.
Overview
10
10
years of professional experience
Work History
Waitress
Pinz
11.2015 - 11.2016
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Waitress
Cracker Barrel
03.2013 - 10.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Manager/ Waitress
Poppy's Concessions
05.2007 - 08.2012
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Safe food handling
- Menu recommendations
- Payment processing
Timeline
Waitress
Pinz
11.2015 - 11.2016
Waitress
Cracker Barrel
03.2013 - 10.2015
Manager/ Waitress
Poppy's Concessions
05.2007 - 08.2012
Kalamazoo Valley Community College
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