Vivian Nguyen
Houston
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Part Time Key Holder
Zadig et Voltaire
San Marcos, TX
08.2024 - 12.2024
- Facilitated communication with clients about products and promotional opportunities.
- Engaged with local community through promotional events and outreach initiatives, enhancing store reputation and customer base.
- Promoted the business's development by building and maintaining relationships with clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, problem resolution, and active listening.
- Coordinated with management to implement promotional strategies, driving foot traffic and sales.
- Submitted daily and weekly reports to senior management to aid in business decision making and planning.
Retail Sales Associate Key Holder
Movado
San Marcos, TX
02.2024 - 08.2024
- Built a personal client log and developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Communicated information about products and promotional events to clients, improving client loyalty and retention.
- Assisted in organizing and implementing promotional materials.
- Maintained and submitted reports to senior management to inform future promotional initiatives.
- Increased sales revenue through effective and informational product recommendations tailored to individual client needs.
- Enhanced visual merchandising displays by strategically staging luxury products, increasing foot traffic and client engagement.
Sales Lead Keyholder
ALDO
San Marcos, TX
08.2023 - 02.2024
- Submitted records and accompanying paperwork to management, informing promotional decisions and strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of client preferences.
- Assisted in implementing promotional strategies through product staging and signage.
- Achieved business goals consistently through product knowledge and identifying opportunities by closely monitoring individual client needs.
- Built and maintained client relationships through intentional and tailored communication.
Sales Floor Supervisor
Calvin Klein
San Marcos, TX
03.2022 - 08.2023
- Analyzed sales data for informed decision-making regarding product assortment adjustments and pricing strategies.
- Assisted in executing monthly visual merchandising to create appealing displays that increased foot traffic and drove sales.
- Evaluated data by assessing trends in product sales and stock levels, and reported findings to work alongside senior management in making effective operational decisions.
- Worked between two locations to recruit and retrain staff, exceeding monthly business goals.
- Collaborated with team members and facilitated communication.
Barista
Starbucks
Houston, TX
08.2020 - 09.2021
- Increased repeat business by building relationships and providing exceptional customer service.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed.
- Created a wide variety of hot and cold drinks during shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Science - Communications
Texas State University
San Marcos, TX05.2026
Skills
- Relationship building
- Reporting and performance analysis
- Conflict resolution
- Interpersonal communication
- Key performance indicators
- Trend analysis
- Goal setting and achievement
- Cross-functional teamwork
- Critical thinking
- Clear communication
Timeline
Part Time Key Holder
Zadig et Voltaire
08.2024 - 12.2024
Retail Sales Associate Key Holder
Movado
02.2024 - 08.2024
Sales Lead Keyholder
ALDO
08.2023 - 02.2024
Sales Floor Supervisor
Calvin Klein
03.2022 - 08.2023
Barista
Starbucks
08.2020 - 09.2021
Bachelor of Science - Communications
Texas State University