Hi, I’m
Vivian Nguyen
New Braunfels,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
Work History
Zadig et Voltaire
Part Time Key Holder
08.2024 - 12.2024
Job overview
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Promoted business' development by building and maintaining relationships with new clients; developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Coordinated with management to implement promotional strategies, driving foot traffic and sales.
- Engaged with local community through events, enhancing store's reputation and customer base.
- Submitted reports to senior management to aid in business decision-making and planning.
Movado
Retail Sales Associate Keyholder
02.2024 - 08.2024
Job overview
- Built a personal client log and developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Participated in monthly inventory counts to maintain accurate stock levels.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
ALDO
Sales Lead Keyholder
08.2023 - 02.2024
Job overview
- Opened and closed store four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Calvin Klein
Sales Floor Supervisor
03.2022 - 08.2023
Job overview
- Assisted in executing monthly visual merchandising to create appealing displays that attracted customers and drove sales.
- Worked between two locations following the loss of one general manager to recruit, retrain, and exceed monthly sales expectations.
- Participated in recruitment activities by interviewing candidates, identifying top talent for the sales team addition or promotion opportunities.
- Analyzed sales data for informed decision-making regarding product assortment adjustments and pricing strategies.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to work alongside senior management in making effective operational decisions.
Starbucks
Barista
08.2020 - 09.2021
Job overview
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
Texas State UniversitySan Marcos, TX
Bachelor of Science from Public Relations
12-2025
University Overview
- Texas State Achievement Scholarship Recipient
- Dean's List Fall 2022
Skills
- Critical thinking
- Goal setting and achievement
- Superior work ethic
- Reporting and performance analysis
- Interpersonal Communication
- Relationship building
- Cross-functional teamwork
- Conflict resolution
- Key performance indicators
- Clear communication
- Work prioritization
- Trend analysis
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Part Time Key Holder
Zadig et Voltaire
08.2024 - 12.2024
Retail Sales Associate Keyholder
Movado
02.2024 - 08.2024
Sales Lead Keyholder
ALDO
08.2023 - 02.2024
Sales Floor Supervisor
Calvin Klein
03.2022 - 08.2023
Barista
Starbucks
08.2020 - 09.2021
Texas State University
Bachelor of Science from Public Relations
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