Vivian Olea
Escondido,CA
Summary
Dynamic and adaptable professional with a strong background in customer service at the San Diego Zoo safari park. Proven ability to collaborate effectively in team settings while maintaining high standards of cleanliness and safety. Bilingual in Spanish, skilled in time management, and committed to enhancing guest experiences through friendly interactions and efficient service.
Overview
5
5
years of professional experience
Work History
Team Member
Panera Bread
Escondido, California
04.2025 - Current
- Prepared food items according to company recipes and presentation standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted customers with menu selections and handled their inquiries promptly.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed safety and sanitation guidelines to ensure a safe work environment.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Monitored expiration dates on food items for freshness assurance.
- Maintained positive working relationship with fellow staff and management.
Buildings & Grounds attendant
San Diego Zoo Safari Park
Escondido, California
12.2023 - 04.2025
- Assisted visitors with directions and information throughout the park.
- Maintained cleanliness of exhibits and public areas to enhance guest experience.
- Collaborated with team members to set up events and special programs.
- Contributed to inventory management of supplies for daily operations.
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Assisted other staff members in completing tasks as needed.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Ensured that all customer service standards were met or exceeded during each shift.
- Reported incidents of damage or loss to supervisor for immediate remediation.
- Informed management of any safety hazards or customer complaints immediately.
- Conducted opening and closing procedures, securing the premises as required.
- Handled lost and found items, ensuring proper logging and return to owners.
Intern
Shadowridge Veterinary Hospital
Vista, USA
03.2022 - 04.2022
- Company Overview: Vista, CA
- Assisting with, restraining for, and performing basic grooming procedures on dogs and cats. (Nail trimming, ear cleaning, bathing, anal gland expression, etc)
- Feeding boarding animals according to each pet's dietary requirements
- Walking boarding dogs to go to the bathroom, and monitoring for any abnormal GI signs
- Daily medication for boarding animals according to their boarding schedule sheet (oral and topical medication)
- Assisting with vaccinations in dogs and cats
- Kennel cleanings (mopping, brooming, replacing bedding and blankets)
- Assisting with basic diagnostics such as blood work (Chemistry and Thyroid panels)
- Assisting with snap tests (Heartworm, Giardia, FELV/FIV, Parvo)
- General assisting during monitoring of pets under anesthesia
- Cleaning and sterilization of surgical materials
- Shadowing Nurses as they take and work through appointments
- Vista, CA
Volunteer
Saint Vincent De Paul
09.2020 - 11.2020
- Company Overview: nonprofit Thrift Store
- Greet customers and answer questions
- Cleaning out inventory
- Nonprofit Thrift Store
Education
Medical Assistant
Concorde Career College
San Diego, CA03-2026
High school Diploma - Advanced English And Public Health Honors, Art/digital design, Medical interventions
Del Lago Academy - Campus of Applied Science
Escondido, CA06.2023
Some College (No Degree) - General Studies
Palomar College
San MarcosSkills
- Bilingual/ Spanish
- Adaptability and flexibility
- Social (good people skills, friendly, outgoing, good conversation sparkler)
- Team collaboration
- Customer service
- Time management
- Facility cleaning
Languages
Spanish
Native/ Bilingual
Timeline
Team Member
Panera Bread
04.2025 - Current
Buildings & Grounds attendant
San Diego Zoo Safari Park
12.2023 - 04.2025
Intern
Shadowridge Veterinary Hospital
03.2022 - 04.2022
Volunteer
Saint Vincent De Paul
09.2020 - 11.2020
Medical Assistant
Concorde Career College
High school Diploma - Advanced English And Public Health Honors, Art/digital design, Medical interventions
Del Lago Academy - Campus of Applied Science
Some College (No Degree) - General Studies
Palomar College