Vivian Olea
Escondido,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
09.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and prompt resolution of issues.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated adaptability by managing high-volume service during peak hours effectively.
- Engaged in upselling techniques to promote daily specials and increase sales revenue.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated and supported team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Team Member
Panera Bread
04.2025 - 09.2025
- Prepared food items according to company recipes and measurements.
- Maintained cleanliness and organization of dining and kitchen areas to enhance safety and productivity.
- Assisted customers with menu selections and handled their inquiries promptly.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed safety and sanitization guidelines to ensure a safe work environment.
- Greeted customers upon entering the store with friendly demeanor.
- Performed closing duties such as restocking items, sanitizing equipment and preparing for the opening crew.
- Rotated through different positions based on team needs.
- Monitored expiration dates on food items for freshness assurance.
- Maintained positive and professional support with fellow staff and management.
Buildings & Grounds attendant
San Diego Zoo Safari Park
12.2023 - 04.2025
- Maintained cleanliness of exhibits and public areas to enhance guest experience.
- Collaborated with coworkers to set up events in the park
- Contributed to inventory management of supplies for daily operations.
- Greeted customers, answered their questions and provided them with information or assistance.
- Cleaned work areas, equipment and organized closets at the end of each shift.
- Assisted other staff members in completing tasks as needed.
- Eliminated safety hazards, removed or cleaned soiled items, collected trash from assigned areas.
- Ensured that all customer service standards were met or exceeded during each shift.
- Reported incidents of damage or loss to supervisor for immediate remediation.
- Informed management of any safety hazards or customer complaints immediately.
- Conducted opening and closing shifts, securing the premises as required.
- Handled lost and found items properly, ensuring logging for the return to owners.
Intern
Shadowridge Veterinary Hospital
02.2022 - 03.2022
- Assisting with, restraining, and performing basic grooming procedures on dogs and cats. (Nail trimming, ear cleaning, bathing, anal gland expression, etc)
- Feeding boarding animals according to each pet's dietary requirements
- Walking boarding dogs to go to the bathroom, and monitoring for any abnormal GI signs
- Daily medication for boarding animals according to their boarding schedule sheet (oral and topical medication)
- Assisting with vaccinations in dogs and cats
- Kennel cleanings (mopping, sweeping, replacing bedding and blankets)
- Assisting with basic diagnostics such as blood work snap tests
- Assisting during monitoring of pets under anesthesia
- Cleaning and sterilization of surgical materials
- Shadowing Nurses during appointments or procedures
Education
Some College (No Degree) - General Studies
Palomar College
San MarcosMedical Assistant
Concorde Career College
San Diego, CA03-2026
High school Diploma - Advanced English And Public Health Honors, Art/digital design, Medical interventions
Del Lago Academy - Campus of Applied Science
Escondido, CA06.2023
Skills
- Bilingual/ Spanish
- Adaptability and flexibility
- Specimen collection
- Good people skills (friendly, outgoing)
- Team collaboration
- Customer service
- Time management
- Facility cleaning
- Organization
- Administering injections
Languages
Spanish
Native/ Bilingual
Timeline
Server
Olive Garden
09.2025 - Current
Team Member
Panera Bread
04.2025 - 09.2025
Buildings & Grounds attendant
San Diego Zoo Safari Park
12.2023 - 04.2025
Intern
Shadowridge Veterinary Hospital
02.2022 - 03.2022
High school Diploma - Advanced English And Public Health Honors, Art/digital design, Medical interventions
Del Lago Academy - Campus of Applied Science
Some College (No Degree) - General Studies
Palomar College
Medical Assistant
Concorde Career College