Vivian Powell
Lindale,Texas
Summary
Dynamic Store Manager with a proven track record at Family Dollar, excelling in customer service and merchandise planning. Enhanced sales through innovative visual merchandising and effective employee training. Committed to maintaining a safe environment while driving performance improvements, showcasing strong leadership and retail inventory management skills.
Overview
2025
2025
years of professional experience
Work History
Store Manager of Operations
Family Dollar
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
Ass't Store Manager, Merchandising
Big Lots
03.2016 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
H.S. Diploma - General Studies
Tivy High
Kerrville, TX05.1978
Skills
- Computer skills
- Performance appraisals
- Health and safety
- Employee training
- Store maintenance
- Merchandise planning
- Point of sale systems
- Friendly and positive
- Product merchandising
- Customer service
- Retail inventory management
Timeline
Ass't Store Manager, Merchandising
Big Lots
03.2016 - 02.2025
Store Manager of Operations
Family Dollar
H.S. Diploma - General Studies
Tivy High
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