Vivian Pozsgay
Shelby Twp,Michigan
Summary
Motivated and dedicated undergraduate student with extensive experience in customer service, tutoring, and volunteer work. Demonstrated ability to thrive in high-pressure environments, showcasing exceptional multitasking skills and attention to detail. Strong communicator with a commitment to creating inclusive, welcoming environments and enhancing experiences through collaboration and effective problem-solving. Eager to apply skills and continue learning in a dynamic, professional setting.
Overview
5
5
years of professional experience
Work History
Waitress
National Coney Island
06.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Hostess
Hamlin Pub
01.2024 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress
Kerby's Coney Island
04.2021 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Barista
Dunkin' Donuts
06.2020 - 11.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Secondary Education
Wayne State University
Detroit, MI05-2028
High School Diploma -
Eisenhower High School
Shelby, MI06-2024
Skills
- Team collaboration
- Interactive communication skills
- Guest engagement
- Problem-solving skills
- Verbal and written communication
- Organization and preparation
- Peer tutoring
- Customer service expertise
Timeline
Waitress
National Coney Island
06.2024 - Current
Hostess
Hamlin Pub
01.2024 - 05.2024
Waitress
Kerby's Coney Island
04.2021 - 11.2023
Barista
Dunkin' Donuts
06.2020 - 11.2020
Bachelor of Science - Secondary Education
Wayne State University
High School Diploma -
Eisenhower High School
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