Vivian Quillen
Spartanburg,SC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Server
Heirloom
Spartanburg, SC
12.2022 - Current
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Two Samuels
Spartanburg, SC
06.2019 - 10.2021
- Greeted guests and provided menus.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Associate of Arts - Business Administration And Management
Greenville Technical College
Greenville, SCHospitality Certificate -
Cornell University
Ithaca, NYSkills
- Guest Engagement
- Effective customer upselling
- Sales expertise
- Positive and professional
- Strong Work Ethic
- Service prioritization
- Professional Appearance
Timeline
Server
Heirloom
12.2022 - Current
Server
Two Samuels
06.2019 - 10.2021
Associate of Arts - Business Administration And Management
Greenville Technical College
Hospitality Certificate -
Cornell University
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