Vivian Rodriguez Jimenez
Missouri City,TX
Summary
Detail-oriented and dependable professional with over 3 years of experience in customer service, inventory management, and retail operations. Strong organizational, communication, and problem-solving skills with a proven ability to manage multiple priorities, maintain accuracy, and provide exceptional support in fast-paced environments. Committed to delivering outstanding service, building positive relationships, and contributing to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freezer/Cooler/Deli Associate
Sam's Club
Pearland, TX
09.2024 - Current
- Stock, rotate, and organize freezer, cooler, and deli merchandise to maintain product freshness and presentation.
- Follow food safety and sanitation standards to ensure compliance with company and health regulations.
- Assist members by answering questions, locating products, and providing exceptional customer service.
- Monitor inventory levels and replenish merchandise to keep shelves fully stocked.
- Inspect products for quality, freshness, and expiration dates, removing damaged or expired items.
- Maintain clean, organized, and safe work areas while operating equipment according to company policies.
- Work collaboratively with team members to complete daily tasks efficiently in a fast-paced environment.
- Help unload deliveries and organize incoming shipments to support inventory accuracy.
- Trained new associates on stocking procedures, food safety practices, and customer service standards.
- Assisted with inventory counts and merchandising to improve product availability and department appearance.
- Consistently met productivity and stocking goals while maintaining high-quality standards.
Cashier / Customer Service Associate
Academy Sports + Outdoors
Missouri City, TX
01.2024 - 10.2024
- Delivered friendly and efficient customer service while assisting customers with purchases, returns, exchanges, and product inquiries.
- Processed cash, credit, debit, and gift card transactions accurately in a fast-paced retail environment.
- Maintained balanced cash drawers and followed company cash-handling procedures.
- Assisted with inventory management by stocking merchandise, monitoring inventory levels, and replenishing products to maintain sales floor availability.
- Helped organize merchandise displays and ensured products were properly labeled and presented.
- Assisted customers in locating products and making informed purchasing decisions across multiple departments.
- Resolved customer concerns professionally to provide a positive shopping experience.
- Collaborated with team members to support daily operations, opening and closing procedures, and maintain a clean, organized store.
Team Member
Cinemark
Pearland, TX
10.2023 - 04.2024
- Delivered exceptional customer service by assisting guests with ticket purchases, concessions, and general inquiries.
- Operated cash registers and processed cash, credit, and mobile payment transactions accurately.
- Prepared and served food and beverages while following food safety, sanitation, and quality standards.
- Assisted with inventory management by stocking concession items, monitoring inventory levels, and replenishing supplies as needed.
- Maintained clean, organized, and safe concession, lobby, and theater areas to provide an excellent guest experience.
- Verified tickets, directed guests to auditoriums, and ensured theaters were prepared before and after each showing.
- Worked collaboratively with team members to manage high customer volumes during peak hours and special events.
- Assisted with opening and closing duties, including cleaning equipment, restocking supplies, and preparing workstations for the next shift.
Cashier / Customer Service Associate
Kohl's
Missouri City, TX
03.2023 - 01.2024
- Provided exceptional customer service by assisting customers with purchases, returns, exchanges, and account inquiries.
- Accurately processed cash, credit, debit, gift card, and merchandise return transactions in a fast-paced retail environment.
- Assisted with inventory management by restocking merchandise, organizing displays, and ensuring products were readily available for customers.
- Maintained accurate pricing, promotional signage, and merchandise presentation according to company standards.
- Resolved customer concerns professionally while creating a positive shopping experience.
- Promoted Kohl’s Rewards, store credit cards, and other promotional programs to help achieve store performance goals.
- Collaborated with team members to support daily operations, including recovery, merchandising, and maintaining a clean and organized sales floor.
- Assisted with opening and closing procedures, including register balancing, cleaning, and preparing work areas for the next shift.
Education
Bachelor of Science - Criminal Justice, Psychology
University of Houston-Downtown
Houston, TX12.2025
High school diploma -
Thurgood Marshall High School
Missouri City, TX05.2023
Associate of Science -
Houston Community College
Stafford, TX05.2023
Skills
- Customer Service
- Cash Handling
- Point-of-Sale (POS) Systems
- Inventory Management
- Inventory Control
- Stocking & Merchandising
- Retail Operations
- Food Safety & Sanitation
- Product Knowledge
- Loss Prevention Awareness
- Returns & Exchanges
- Opening & Closing Procedures
- Communication
- Teamwork
- Time Management
- Organization
- Problem-Solving
- Multitasking
- Attention to Detail
- Adaptability
- Conflict Resolution
- Dependability
- Fast Learner
- Work Ethic
Certification
- Forklift Certification June 2025 to June 2028
Languages
English - Fluent
Spanish - Fluent
Timeline
Freezer/Cooler/Deli Associate
Sam's Club
09.2024 - Current
Cashier / Customer Service Associate
Academy Sports + Outdoors
01.2024 - 10.2024
Team Member
Cinemark
10.2023 - 04.2024
Cashier / Customer Service Associate
Kohl's
03.2023 - 01.2024
Bachelor of Science - Criminal Justice, Psychology
University of Houston-Downtown
High school diploma -
Thurgood Marshall High School
Associate of Science -
Houston Community College