Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Rowe

Dallas,TX

Summary

Motivated and driven individual actively seeking a position with a reputable company to contribute to the seamless execution of day-to-day program operations. Goal is to secure a full-time position that presents professional challenges and allows utilization of strong interpersonal skills, excellent time management abilities, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Senior Reimbursement Advocate

Orthoeconomics, inc
03.2022 - Current
  • Managed team productivity and audited intake / adjudication for healthcare claims
  • Completed appropriate adjustments, write offs or submissions per guidelines
  • Analyzed weekly reports of denials, resubmittals and updated software applications.

Reimbursement Advocate

Inogen Inc
02.2021 - 03.2022
  • Ensured timely procurement of required documentation/authorizations to submit claims
  • Provided an excellent customer service experience during contact with payers
  • Analyzed payer claim rejections /denials, sent out resubmittals and ran weekly report.

Medical Insurance Collector

Total Med
05.2018 - 04.2021
  • Resolved medical, dental & DME claims rejections, EOB denials and appeals per payer guidelines
  • Collected insurance information, completed write-off/adjustments, and maintained follow -up
  • Completed a quota of 75+ accounts daily with utilization of EPIC software.

Licensed Insurance Agent

GEICO
08.2017 - 05.2018
  • Collected customer information to provide insurance policy terms
  • Processed payments mailed ID cards and endorsed policies
  • Reviewed billing and answered questions while recommending additional products.

Care Manager

Daybreak Community Services
02.2016 - 08.2017
  • Managed all medical, financial, and supportive services for behavioral health recipients
  • Completed new enrollments documents and annuals required
  • Monitored all contracts and submitted claims for payment to payors.

Authorizations/ Admitting Registrar

Parkview Physicians Group
02.2014 - 02.2016
  • Registered patients for admissions, updating demographics and functioned as lead
  • Obtained prior authorization/authorization information for payment and scheduling
  • Utilized working knowledge of ICD-9, ICD-10, Rev and CPT coding.

Financial Counselor

Lutheran Hospital of Indiana
08.2012 - 02.2014
  • Collected and reviewed or corrected financials, credit reports and applicable ratios
  • Suggested and underwritten recommendations on work out alternatives for payment
  • Postponed/ collected payments, prepared beginning of month end of month reports.

Education

Bachelor of Science Health Services Coordination -

WGU
06.2025

Dental Assistant Coursework -

Training Academy 4 U
10.2019

Honors Diploma -

Northrop High School
06.1997

Skills

  • Epic/ Centricity/ EMR/ EHR systems
  • Availity, Navinet, Athena Brightree Analytics (Provider & Payer Portals)
  • EClinical /Advanced MD
  • Microsoft Office Suite
  • Medical & Insurance Terminology
  • ICD- 10/ ICD- 9/ CPT & Rev Codes
  • Medical Billing, Records & Appeals
  • Medical Coding & Billing Practices
  • Client Representation
  • Analytical Reasoning
  • Creative and Critical Thinking
  • Organizational Skills
  • Adaptability and Flexibility

Timeline

Senior Reimbursement Advocate

Orthoeconomics, inc
03.2022 - Current

Reimbursement Advocate

Inogen Inc
02.2021 - 03.2022

Medical Insurance Collector

Total Med
05.2018 - 04.2021

Licensed Insurance Agent

GEICO
08.2017 - 05.2018

Care Manager

Daybreak Community Services
02.2016 - 08.2017

Authorizations/ Admitting Registrar

Parkview Physicians Group
02.2014 - 02.2016

Financial Counselor

Lutheran Hospital of Indiana
08.2012 - 02.2014

Bachelor of Science Health Services Coordination -

WGU

Dental Assistant Coursework -

Training Academy 4 U

Honors Diploma -

Northrop High School

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Vivian Rowe