Vivian Thigpen
Naperville
Summary
Results-driven Senior Production Supervisor known for high productivity and efficient task completion. Specialize in workflow optimization, quality control, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless operations and team cohesion. Committed to improving production processes and fostering a positive work environment.
Overview
21
21
years of professional experience
Work History
Senior Production Supervisor
Mapei Corporation
West Chicago
01.2023 - Current
- Managing 30 Operators, temporary staffing and 2 Team Leaders in liquids and pastes department
- Lead production on 5 lines and 5 compound mixers along with the personnel to achieve an average of 110,000 pounds of production at 82% OEE and increase of 17% improving operations budget delivery by 25%
- Schedule production to meet customer orders placed daily
- Collaborate with other Production Supervisors to ensure efficient shift changes
- Managing all safety for the production area including use of proper PPE (personal protective equipment), daily safety walks through the plant, and lock out/tag out procedures
- Manage staffing hours and overtime for liquids and pastes departments
- Complete paperwork to ensure production is met and production schedule is maintained for particular department
- Train, supervise, coach and develop growth opportunities within production department
- Work with cross functional team along with Environmental Health & Safety to ensure safety KPI’s are achieved
- Reduced quality holds by 20% through training and improved chemical knowledge at operator level to meet manufacturing guidelines and compliance
Processing and Warehouse Team Lead
Diageo NA
Plainfield
07.2021 - Current
- Coordinated team resources to achieve project goals.
- Offered training and support to keep team members motivated and working toward objectives.
- Facilitated training sessions for new employees on company policies and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Audited company's legal documents to verify compliant policies and procedures.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Motivated staff through positive reinforcement techniques.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with management team to implement new work procedures or policies.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Delegated daily tasks to team members to optimize group productivity.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Managed conflict resolution within the team to maintain a positive work environment.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Identified opportunities for process improvements, implementing changes when required.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Motivated team members through recognition programs and performance-based incentives.
Packaging Team Lead
Diageo North America
Plainfield
01.2012 - 01.2017
- Led 10 High Speed Bottling Lines, Warehouse, and Process Production Areas on one shift of operation with up to 100 unionized associates
- Managed a team of 47 employees, coordinating and conducting the necessary training for both individual associates and the team collectively
- Delivered 93% efficiency, 0 OSHA Recordable, 100% on all GMP and Quality regulations
- Collected, analyzed and communicated operations information by monitoring staffing requirements and assignments to meet client service needs and be responsible for employee and customer satisfaction
- Facilitated daily MMS team meetings to discuss strategic plans to meet production goals
- Integrated continuous improvement concepts and techniques into all aspects of the production facility to produce the highest quality, lowest cost product in the safest and most efficient manner utilizing MMS, A3, and Lean objectives by partnering with internal and external customers
- Implemented and enforced established policy and strategy
Project Engineer
Underwriters Laboratories Incorporated
Northbrook
01.2007 - 01.2011
- Independently managed up to 10 engineering projects monthly
- Averaging from $2,500 to $80,000 per project
- Analyzed the project scope and determined the projects’ specifications, established the products’ test program, and prepared a final report for the products’ client
- Proficient in US, Canadian, and International Safety Standards
- Supported Lean Six Sigma projects
- Supported and coordinated interdepartmental work through technical expertise
- Activities included assisting in UL Quality audits for ANSI, OSHA, and IEC
- Provided technical assistance in several product categories, operations or systems to laboratory and/or field staff
- Communicated with clients to discuss technical issues, explain UL procedures and requirements, negotiated completion date, and sample requirements
- Addressed client concerns and to resolve complex issues
- Provided technical assistance to clients in reference to product inspection and follow-up services
Shift Manager
M &M Mars/Masterfoods USA
Chicago
01.2004 - 01.2007
- Supervised Filled Bar Lines, Raw Materials, and Chocolate Plant production areas on one shift of operation containing up to 500 associates
- Managed a team of 42 employees, coordinating and conducting the necessary training for both individual associates and the team collectively
- Collected, analyzed and communicated operations information by monitoring staffing requirements and assignments to meet client service needs and be responsible for employee and customer satisfaction
- Facilitated daily team meetings to discuss strategic plans to meet production goals
- Integrated continuous improvement concepts and techniques into all aspects of the production facility to produce the highest quality, lowest cost product in the safest and most efficient manner utilizing Lean objectives by partnering with internal and external customers
- Managed various budgets for projects to improve the quality of managed production areas
- Implemented and enforced established policy and strategy
Education
Bachelor of Science Degree - Electronics Engineering Technology
DeVry Institute of Technology
Chicago, Illinois02.2000
Associate of Arts Degree - Liberal Arts
Florida Atlantic University
Boca Raton, Florida12.1995
Skills
- Communication
- Organizational
- Troubleshooting
- Mechanical
- Research
- Word
- Excel
- Power Point
- SAP
- TCP
- OSHA Certified
- Train the Trainer
References
Available upon Request
Timeline
Senior Production Supervisor
Mapei Corporation
01.2023 - Current
Processing and Warehouse Team Lead
Diageo NA
07.2021 - Current
Packaging Team Lead
Diageo North America
01.2012 - 01.2017
Project Engineer
Underwriters Laboratories Incorporated
01.2007 - 01.2011
Shift Manager
M &M Mars/Masterfoods USA
01.2004 - 01.2007
Bachelor of Science Degree - Electronics Engineering Technology
DeVry Institute of Technology
Associate of Arts Degree - Liberal Arts
Florida Atlantic University