Vivian Ton
Norcross,GA
Summary
Having been in service industry since 2017, I've built my skills in hospitality which includes bartending, cocktail waitressing, client management, and beauty consultation. I thrive under pressure and go above and beyond to create an unforgettable guest experience to my customers. My high energy, sociable personality makes me a great conversationalist. This has helped me to maintain a vast network of repeated clients and help the business generate high success. I am multilingual and am fluent in Vietnamese and have great sense of humor and enthusiasm.
Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Mandolin Kitchen
07.2023 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Greeted new customers, discussed specials, and took drink orders.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Nail Technician
Nail USA
03.2019 - Current
- Provide multiple nail services such as manicures, pedicures, gel, nail fills, nail repairs.
- Clean and organize my station to insure a safe and professional work.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
Waitress
JINYA Ramen Bar
09.2022 - 05.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- I worked in the Sandy Springs location and Buckhead location, meaning I can work fast and efficiently because those 2 stores are their most busiest in Georgia.
- We work as a team here to ensure costumers get their food as fast as possible.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
Apartment Locator
LuxListing Apartments
06.2022 - 12.2022
- I help my clients find their dream apartment by catering to their needs, wants, budget, and location wise; because we worked with over 80 buildings in Metro Atlanta.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
- Fostered safe lodging environment with reliable and effective security services.
Waitress/Hostess/Cashier
1201 Cafe
07.2022 - 09.2022
- I was head server and help train new servers.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
VIP Bottle Service Waitress
Ibiza Lounge Bar Restaurant
04.2018 - 05.2022
- Function as an excellent team player as me and my team worked together in harmony to bring out the sparklers/ lights and birthday signs for bottle service and birthdays
- Primarily work as a cocktail waitress and a bartender at times, allowing myself to become flexible and can rotate between different functions as I have 3 years of experience in bartending
- Greet and serve all customers with friendly, attentive and genuine service and build network with guests
- Provided new servers with hands-on training, teaching them knowledge about the establishment and menu products
- Handle loud or difficult customers discreetly and smoothly with professional manner
- Deliver bar foods and beverages to customers in a timely manner, helping the business to deliver prompt, top notch customer service.
Cocktail Waitress/ VIP Bottle Service Waitress
Impulse Karaoke & Lounge
06.2018 - 01.2022
- Greeted guests upon arrival to their tables and collected payments
- Made sure payment info was correct and pre-authorized payments
- Efficiently and accurately took and deliver orders for bottles
- Consistently checked upon on my guest to make sure they were well taken care of and satisfied
- Promoted items on bottle list and assertively up selling menu items
- Proactively prepared for large parties and reservation
- Supported other areas of the business as requested, including answering telephones and completing card transactions for other staffs
- Develop and maintain positive working relationships with my coworkers to reach business goals.
Nail Technician
Bally Nails
11.2019 - 01.2020
- Stayed up-to-date with current trends, promoted new products and services, and maintained various tool and equipment
- Awarded Employee of the Month for increasing sales by 45%
Bartender/Waitress
Encore KTV Lounge
08.2019 - 10.2019
- Received beverage orders from the staff and delivered beverages to guests
- Poured drinks following standard pour according to specifications
- Followed through cash handling procedures
- Enthusiastically described food and drink specials to guests
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cocktail Waitress/Bartender
Prime Bar & Grill
05.2019 - 08.2019
- Promoted my specialty drink, mojito, to customers
- My customer loves the way I make mojitos because
- I incorporate a Vietnamese flair to it if they ask for it
- I like to incorporate my culture at times to find new ways to make a good drink.
Cocktail Waitress/Server
Suong Suong
04.2019 - 06.2019
- Stayed attentive and picked up any trash immediately, so I am great at pre bussing just so that the costumers can enjoy their time and feel well taken care of
- Specialized in VIP servicing for repeated customers.
Nail Technician
Rubi Nails
12.2017 - 04.2018
- Provided professional manicure and pedicure with great attention to detail
- Made sure the nail service I provide stay sturdy and satisfy my customers' needs
Server/Hostess
Pho Bác
10.2017 - 12.2017
- Extremely busy with a short staff environment, quickly getting right to customers' drink and food orders under pressure
- Skilled at pre-bussing so that the costumers don’t feel cluttered and so that we can sit the next table.
Cashier/Customer Service
Great American Cookies
07.2017 - 10.2017
- Handled cash and card transaction as a cashier
- Engaged with customers to see what their order was and gave them the cookies
- Mastered my skill at up-selling.
Hostess
Buffalo Wild Wings
10.2016 - 12.2016
- Greeted the costumers, made sure each server was being taken care of by rotating how/ where I would seat the costumers
- Helped the staff clean when needed to provide a top notch look when new costumers arrive.
Education
High School Diploma -
Centennial High School
Roswell, GA05.2017
Skills
- Waitress
- Warm and Friendly
- Bartender
- Hookah Waitress
- Hospitality Service Expertise
- Team Collaboration
- Nail Care
- Hostess
- Multilingual
- Upselling
- Makeup Application
- Communication Skills
- Cash Handling
- Guest Services
- Certifications and Licenses
- Semi-Permeant Makeup Artist, Microblading & Nanoshading
Certification
October 2021 to Present
I am 1x certified in Microblading & Nano shading / Ombre Powder Brows.
Languages
Vietnamese
Native or Bilingual
Timeline
Waitress
Mandolin Kitchen
07.2023 - Current
Waitress
JINYA Ramen Bar
09.2022 - 05.2023
Waitress/Hostess/Cashier
1201 Cafe
07.2022 - 09.2022
Apartment Locator
LuxListing Apartments
06.2022 - 12.2022
Nail Technician
Bally Nails
11.2019 - 01.2020
Bartender/Waitress
Encore KTV Lounge
08.2019 - 10.2019
Cocktail Waitress/Bartender
Prime Bar & Grill
05.2019 - 08.2019
Cocktail Waitress/Server
Suong Suong
04.2019 - 06.2019
Nail Technician
Nail USA
03.2019 - Current
Cocktail Waitress/ VIP Bottle Service Waitress
Impulse Karaoke & Lounge
06.2018 - 01.2022
VIP Bottle Service Waitress
Ibiza Lounge Bar Restaurant
04.2018 - 05.2022
Nail Technician
Rubi Nails
12.2017 - 04.2018
Server/Hostess
Pho Bác
10.2017 - 12.2017
Cashier/Customer Service
Great American Cookies
07.2017 - 10.2017
Hostess
Buffalo Wild Wings
10.2016 - 12.2016
High School Diploma -
Centennial High School
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