Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Vivian Torres

Case Manager
Phoenix,AZ

Summary

I have a passion to nurture growth in people by using compassion and integrity to achieve team excellence. It is my hope to not just be an employee but a brand ambassador for a company that shares the same values that I already live.

Overview

6
years of professional experience

Work History

Volunteers Of America
Pomona, CA

Access Case Manager
12.2020 - Current

Job overview

  • Coordinated and provided care that is safe, timely, effective and client- centered.
  • Communicate patient needs to a variety of care team members.
  • Coordinate and facilitate patient care through assessment, evaluation planning, and implementation.
  • Manage discharge plans upon completion of treatment.
  • Act as patient's advocate as it relates to any resources.
  • Maintains client's records by reviewing case notes; logging events and progress.
  • Determine Client's requirements by completing intake interviews; determining need for therapeutic medical, psycho- social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.

Volunteers Of America
Pomona, CA

Monitor
12.2020 - Current

Job overview

  • Responsible for performing daily work requirements to achieve established objectives of department.
  • Assists with clients needs and development.
  • Coordinated individualized plans with clients to meet short and long term needs.
  • Acted as advocate for participants before community and administrative bodies as needed.
  • Completed written reports and incident logs of daily activities and irregularities.
  • Monitored participants meals, self administered medications and set up for classes, meetings, recreations and other events.
  • Transferred data to computer system logs
  • Documented all progress in treatment plans, educational and recreational activities and maintained updated case records.

Hope International University
Fullerton, CA

Peer Mentor
10.2016 - 05.2020

Job overview

  • Collaborated with peers who spoke English as their second language, supporting individual progress despite unique barriers
  • Acted as a liaison by networking students with campus community resources and helped build confidence for international students
  • Provided emotional and mental support as a main point of contact for students experiencing culture shock in the U.S

Hope International University
Fullerton, CA

Information Desk Assistant
05.2017 - 03.2020

Job overview

  • Trained administrative team members and provided constructive feedback, resulting in higher morale
  • Managed master calendar for all events.
  • Answered multi-line phone systems, responded to inquiries while transferring calls to correct departments and personnel
  • Organized files, completed timely rounds, responded to needs of students, staff and faculty.
  • Planned and led staff meetings when needed.

Education

Hope International University
Fullerton, CA

Bachelor of Science from Criminal Justice
01.2022

Gladstone High School
Azusa, CA

High School Diploma
06.2016

Skills

  • Brand Ambassador
  • Compassionate
  • Adaptable
  • Consistent
  • Efficient
  • Diligent
  • Collaborative
  • Innovative
  • Strategic
  • Patient
  • Interpersonal Communication

Timeline

Access Case Manager

Volunteers Of America
12.2020 - Current

Monitor

Volunteers Of America
12.2020 - Current

Information Desk Assistant

Hope International University
05.2017 - 03.2020

Peer Mentor

Hope International University
10.2016 - 05.2020

Hope International University

Bachelor of Science from Criminal Justice

Gladstone High School

High School Diploma

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Vivian TorresCase Manager