Vivian Torres
Brooklyn,NY
Summary
Dynamic Watch Parts Coordinator at Tourneau with a proven track record in ordering parts and enhancing customer satisfaction. Skilled in vendor relations and inventory management, I excel in fostering positive customer interactions and implementing effective purchasing strategies to streamline operations. Committed to delivering excellence in every aspect of my role.
Overview
33
33
years of professional experience
Work History
Watch Parts Coordinator
Tourneau
New York, NY
12.2010 - 03.2025
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Resolved any discrepancies between purchase orders and received shipments promptly, improving supplier relations.
- Reduced order processing time through streamlining the parts ordering process.
- Implemented a barcode scanning system to improve accuracy in parts identification and inventory counts.
- Rearranged parts department to better serve and keep workspaces organized.
- Procured parts for workshop department.
- Handled day-to-day shipping and receiving..
- Receive and process customer jobs as quickly possible.
- Transferred watches, both customer and certified pre-owned, to the shop department.
Data Entry/ Order Department
Hugh Glenn Corporation (Cyma Watch USA Ltd)
New York, NY
03.1992 - 10.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaborate with assistant.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Process orders, sample line, consignment, create new accounts.
- Processed invoices and issued credits for orders in various departments.
- Managed and tracked inventory for on-hand samples and salesman lines.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate - Business Management
Taylor Business Institute
New York, NYAccounting
Baruch College
New York, NYNew Utrecht High School
Brooklyn, NYSkills
- Ordering parts
- Customer service
- Improving customer satisfaction
- Purchasing strategies
- Customer relations
- Inventory restocking
- Vendor relations
- Reviewing deliveries
- Parts documentation
- Positive attitude
- Email and phone communication
Languages
Spanish
Elementary
Timeline
Watch Parts Coordinator
Tourneau
12.2010 - 03.2025
Data Entry/ Order Department
Hugh Glenn Corporation (Cyma Watch USA Ltd)
03.1992 - 10.2008
Associate - Business Management
Taylor Business Institute
Accounting
Baruch College
New Utrecht High School