Vivian Torres
Miramar,FL
Summary
Dynamic professional with a proven track record at Pandora Jewelry, excelling in project coordination and strategic planning. Adept at enhancing operational efficiency and fostering strong relationships, I leverage analytical mastery and exceptional communication skills to drive team success and achieve organizational goals. Committed to delivering quality results and optimizing processes.
Developed skills in fast-paced, customer-focused environment, including exceptional communication and multitasking abilities. Demonstrates keen ability to manage diverse responsibilities and maintain positive client experience. Seeking to transition into new field where these transferable skills can drive success and innovation.
Demonstrated diligent effort with a proven track record in efficiently managing front desk operations, including processing payments, communicating building updates to residents, preparing condominium rule books for new residents, scheduling move‑in/move‑out days, and assisting the property manager with event organization.”
Overview
3
3
years of professional experience
Work History
Superintendent Team Leader
Pandora Jewelry
11605 Pines Blvd, Pembroke Pines
11.2023 - 02.2024
- Oversaw daily operations to ensure compliance with company standards and policies.
- Managed inventory levels, optimizing stock availability and reducing excess waste.
- Trained and mentored staff on operational procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Analyzed operational data to inform strategic decisions and enhance overall performance.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Worked with specialized teams to accomplish all objectives and achieve goals.
Front Desk Receptionist
Aria on the Bay Condominium Associate
488 NE 18th St, Miami, FL 33132
08.2021 - 10.2023
- Greeted residents and visitors, ensuring a welcoming environment and positive first impression.
- Managed front desk operations, handling inquiries and directing requests efficiently.
- Coordinated resident services, including package delivery and maintenance requests, enhancing overall satisfaction.
- Maintained accurate records of visitor logs and access control for security compliance.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
No Degree - Physical Therapist
MCFatter Technical College
6500 Nova Dr, Davie, FL 3331709-2025
High School Diploma -
Everglades Highschool
17100 SW 48th Ct, Miramar, FL 3302706-2018
Skills
- Relationship building and management
- Project coordination
- Project management
- Quality assurance
- Strategic planning
- Key decision making
- Subcontractor management
- Training oversight
- Leadership coaching
- Problem-solving skills
- Word processing
- Hospitality services
- Listening skills
- Cash handling
- Time management expertise
- Exceptional communication
- Customer service management
- File organization
- Meeting scheduling
- Conflict resolution strategies
- Meeting preparation
- Revenue management
- Analytical mastery
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
.. Documented and resolved a water leak in a residential unit by coordinating with maintenance staff to ensure timely repair.”
profretional
Diligent front desk professional with proven experience in administrative operations, resident communications, payment processing, maintenance coordination, and property management support.”
- Managed front desk operations with consistent professionalism
- Processed resident payments accurately and efficiently
- Communicated building updates and notices via email
- Prepared condominium rule books for new residents
- Scheduled move‑in and move‑out days
- Documented maintenance issues and coordinated timely repairs
- Assisted property manager with organizing resident events
Pandora Jewelry as a supervisor and team leader
Customer‑focused Supervisor with a strong track record of leading retail teams, driving sales performance, and creating a positive, high‑energy work environment. Skilled in motivating associates, resolving customer concerns, supporting daily operations, and ensuring compliance with brand standards. Committed to delivering a premium shopping experience aligned with Pandora Jewelry’s reputation for excellence.”
- Led and supported sales associates to deliver exceptional customer experiences
- Assisted in opening and closing procedures, cash handling, and daily reporting
- Coached team members on product knowledge, sales techniques, and brand standards
- Maintained visual merchandising and store presentation to Pandora guidelines
- Resolved customer concerns professionally to ensure satisfaction and loyalty
- Supported inventory management and loss‑prevention procedures
- Acted as keyholder or supervisor on duty when required
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Superintendent Team Leader
Pandora Jewelry
11.2023 - 02.2024
Front Desk Receptionist
Aria on the Bay Condominium Associate
08.2021 - 10.2023
No Degree - Physical Therapist
MCFatter Technical College
High School Diploma -
Everglades Highschool