Vivian Vega
Bartender
Philadelphia,PA
Summary
Dynamic bartender with a proven track record at Marv Love Too, excelling in customer service and cash handling. Known for enhancing guest experiences through exceptional cocktail preparation and effective communication. A reliable team player, I train new staff and ensure compliance with health regulations, fostering a clean and welcoming environment.
Overview
19
19
years of professional experience
1
1
Certification
8
8
years of post-secondary education
Work History
Bartender
Marv Love Too
09.2005 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Home Help Aide
Elite Home Health Care
01.2024 - 08.2024
- Provided respite care services to families in need of temporary relief from caregiving responsibilities.
- Managed client schedules and appointments, coordinating transportation when necessary.
- Prepared nutritious meals for clients following dietary guidelines and restrictions.
- Educated family members on best practices for home care, empowering them to provide effective support.
Education
Associate Degree In Nursing - Nursing
09.2000 - 06.2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Cash register operation
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Alcohol awareness
- Suggestive selling
- Team training and development
- Food service
- New hire training
- Beverage preparation
- Drink preparation techniques
Certification
RAMP Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Home Help Aide - Elite Home Health Care
01.2024 - 08.2024
Bartender - Marv Love Too
09.2005 - 12.2024
Olney High School - ,
09.2000 - 06.2008
Community College of Philadelphia - Associate Degree In Nursing, Nursing
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