Vivian Wolfrum
Defiance,OH
Summary
Results-driven manager with a strong focus on operational improvements and team development. Skilled in time management, attention to detail, and fostering positive customer experiences. Committed to driving efficiency and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Digital Personal Shopper
Walmart
05.2025 - Current
- Assisted customers in selecting products based on preferences and needs.
- Utilized Walmart's online shopping platform to streamline customer orders and enhance user experience.
- Collaborated with team members to ensure timely product availability and accurate order fulfillment.
- Provided personalized recommendations by analyzing customer purchase history and current trends.
- Adapted quickly to changes in inventory and customer demands, ensuring efficient service delivery.
- Maintained up-to-date knowledge of promotions, sales, and new merchandise offerings for effective customer engagement.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Supported training initiatives for new digital personal shoppers to improve team performance and service quality.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Manager
Jay Petroleum
11.2022 - 05.2025
- Oversaw daily operations to ensure compliance with safety regulations and company standards.
- Managed team performance by providing training and mentorship to enhance skill development.
- Implemented process improvements that increased operational efficiency across multiple departments.
- Coordinated logistics and supply chain activities to optimize inventory management and reduce costs.
- Directed daily operations to enhance customer satisfaction and improve store efficiency.
- Trained and mentored staff to ensure adherence to company policies and procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with upper management to set strategic goals aligned with company objectives.
- Cultivated a positive team environment through regular performance feedback and recognition programs.
Assistant Manager
Jay Petroleum
06.2022 - 11.2022
- Coordinated daily operations ensuring adherence to safety and compliance standards.
- Implemented inventory management practices enhancing stock accuracy and reducing discrepancies.
- Trained new staff on company policies, procedures, and customer service expectations.
- Assisted in developing promotional strategies increasing customer engagement and sales revenue.
- Facilitated communication between management and staff fostering a collaborative work environment.
- Ensured timely resolution of customer inquiries enhancing overall satisfaction rates.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Advanced Auto Parts
04.2019 - 02.2025
- Assisted customers in selecting automotive parts, ensuring satisfaction through expert product knowledge.
- Processed sales transactions accurately, maintaining cash register integrity and balancing daily receipts.
- Managed inventory levels, restocking shelves promptly to maintain availability of essential products.
- Trained new staff on customer service protocols and store operations, enhancing team performance and efficiency.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Conducted regular audits of inventory and pricing accuracy, ensuring compliance with company standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Packing Associate
Sauder Manufacturing Company
12.2015 - 08.2018
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Inspected finished products for quality assurance, maintaining high standards of excellence.
- Coordinated workflow with team members to optimize packing operations and minimize delays.
- Trained new associates on safety protocols and efficient packing techniques to enhance productivity.
Education
No Degree - Early Childhood Education
NSCC
Archbold, OHHigh School Diploma -
Wauseon High School
Wauseon, OH05-2012
Skills
- Teamwork and collaboration
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service
- Problem-solving skills
- Time management
- Money handling
- Team leadership
- Decision-making
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Digital Personal Shopper
Walmart
05.2025 - Current
Manager
Jay Petroleum
11.2022 - 05.2025
Assistant Manager
Jay Petroleum
06.2022 - 11.2022
Sales Associate
Advanced Auto Parts
04.2019 - 02.2025
Packing Associate
Sauder Manufacturing Company
12.2015 - 08.2018
No Degree - Early Childhood Education
NSCC
High School Diploma -
Wauseon High School