Vivian Yancy
Premier Alaska Tours
Fairbanks
6
years of professional experience
I'm a hard working, dedicated employee who is eager to learn and a huge team player.
Work History
Fairbanks Operations Manager
3 Years 4 Months- Streamlined operational processes to enhance efficiency and reduce costs.
- Managed daily operations, ensuring optimal resource allocation and workflow effectiveness.
- Developed and implemented training programs to improve staff performance and service quality.
- Monitored key performance indicators to identify areas for operational improvement.
- Coordinated logistics for tour schedules, optimizing routes and enhancing customer experience.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Operate Motorcoaches across the state for various assignments.
Front Desk Agent
2 Years 6 Months- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Maintained accurate reservation records using property management systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with housekeeping to ensure timely room availability and cleanliness standards.
- Assisted in training new front desk staff on operational procedures and customer service excellence.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
High School Diploma
Bachelor of Science - Criminal Justice
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operational efficiency
Decision-making
Employee relations and conflict resolution
Policies and procedures implementation
Timeline
Fairbanks Operations Manager
Premier Alaska Tours
03.2023 - CurrentRead More
Front Desk Agent
Hyatt Place Fairbanks
09.2020 - 03.2023Read More
LSU
Bachelor of Science from Criminal Justice
Read More
McGill Toolen Catholic High School
High School Diploma
Read More