Viviana Alvarado
Lincoln Park,MI
Summary
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Overview
4
4
years of professional experience
Work History
Barista
Biggby. Coffee
Brownstown, MI
08.2025 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Packaged bagels, muffins and other food items for customer purchase.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Biggby. Coffee
Allen Park, MI
10.2024 - 06.2025
- Prepared and served high-quality coffee beverages in fast-paced environment.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Operated espresso machines and other equipment with precision to ensure product consistency.
- Trained new staff on coffee preparation techniques and customer service standards.
- Collaborated with team members to streamline workflows, improving overall efficiency.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Server
Bobcat Bonnie's
Wyandotte, MI
01.2024 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Server
Camélias Mexican Grill
Royal Oak
10.2022 - 01.2024
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Assisted in training new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
High School Diploma -
Riverview Community High School
Riverview, MI05.2023
Skills
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Professional appearance
- Verbal and written communication
- Problem-solving
- Customer service
Timeline
Barista
Biggby. Coffee
08.2025 - Current
Barista
Biggby. Coffee
10.2024 - 06.2025
Server
Bobcat Bonnie's
01.2024 - 10.2024
Server
Camélias Mexican Grill
10.2022 - 01.2024
High School Diploma -
Riverview Community High School