Vivian A. Arias

• Marketed offerings and services to the community.
• Stayed within budget for marketing expenses.
• Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
• Evaluated and recommended organizations, individuals and events through a formal brand litmus test focused on identifying strategies.
• Developed and executed a quarterly rolling calendar of events.
• Served as primary liaison between the organization and various stakeholders, ensuring clear communication channels and alignment of objectives.
• Enhanced community engagement by developing and executing strategic 30 in-reach/outreach initiatives in a year.
• Led multi-functional teams in planning and implementing large-scale community events that drew record attendance numbers.
• Implemented innovative ideas for community programming, offering unique experiences that attracted new participants.
• Established strong partnerships with local organizations for mutual benefit and increased collaboration.
• Delivered impactful presentations at conferences and workshops, showcasing organizational successes while learning from industry leaders.
• Developed informative materials, fostering a positive brand image and enhancing public understanding of services offered.
• Cultivated long-lasting relationships with local businesses and nonprofits, expanding networking opportunities and resource sharing options.
• Increased brand awareness through development and implementation of successful public relations campaigns.

• Connected individuals with available and relevant resources.
• Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
• Developed presentations for public events, community groups and municipalities.
• Surveyed local program participants to ascertain problematic areas requiring improvement.
• Acted as main point of contact between management, marketing, sales, and external community.
• Conducted community workshops to promote different programs and educate public on available services.
• Created and implemented community-based programs to improve education or fill specific needs.
• Facilitated community outreach to expand participation and support.
• Facilitated strategic partnerships.
• Facilitated community involvement and education of non-profit health events by maintaining and developing community partnerships.
• Responsible for achieving established goals improving AvMed’s enrollment growth and retention objectives encompassing the Consumer lines of business.
• Identified and built relationships with organizations and providers that serve the Medicare population.
• Developed content, organized, and facilitated meetings and forums to engage the Medicare eligible population to create lead generation and collaborate with the sales team to staff virtual and physical events.
• Identified growth areas to drive relationships, to support Medicare sales and retention objectives; Developed content for outreach and retention events; virtual and physical locations; coordinated and facilitated events; in order to generate leads and achieve Medicare membership goals.

• Handled scheduling for two executives' calendars and prepared meeting agendas and materials.
• Responded to approximately 30 emails, calls and other correspondence to facilitate communication and enhance business processes for two separate groups. Commercial and individual.
• Coordinated and booked airfare, hotel and ground transportation and prepared an itinerary to facilitate successful trips.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Organized and updated schedules for executives.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Used software to coordinate meetings, appointments, and tasks for executives.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Processed travel expenses and reimbursements for the executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Transcribed meeting minutes to support sales, business development and senior management teams.

• Maintained up to date policy information, claims and issues pertaining to medical insurance in Mexico, the Caribbean and South America.
• Kept accurate records to document customer service actions and discussions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Researched and corrected customer concerns to promote company loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.
• Addressed potential cancellations and offered solutions to retain accounts.

• Prepared and maintained certificates and record books up to date.
• Coordinated weekly events/schedules.
• Coordinated parish activities.
• Responsible for all administrative procedures.
• Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
• Concerted ideas into concrete tasks and delegating tasks to appropriate individuals and departments.
• Built and maintained positive business relationships with parishioners and community.
• Led implementation of best practices to support customer service satisfaction initiatives.
• Maintained accurate records and confidentiality of parish books and periodical inventory.
• Answered phone and in-person inquiries about parish services, policies and procedures to provide accurate information.
• Handled receipt processing for donations and parish events.
• Processed church applications to provide access to parish services.
• Kept detailed records of transactions and parish members.
• Managed parish materials for accurate record-keeping.
• Marketed parish's many services to visitors and patrons through active communication.

Credits earned towards B.A.