Vivian A. Arias
Palmetto Bay,FL
Summary
Proven leader in strategic networking and marketing strategies, enhanced community engagement and partnership at Vi at Aventura, leading to record event attendance. Skilled in budgeting and public relations, excel in building impactful community partnerships and delivering results-oriented initiatives that significantly increase brand awareness and stakeholder satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Relations Manager
Vi at Aventura
09.2023 - Current
- Marketed offerings and services to the community.
- Stayed within budget for marketing expenses.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Evaluated and recommended organizations, individuals and events through a formal brand litmus test focused on identifying strategies.
- Developed and executed a quarterly rolling calendar of events.
- Served as primary liaison between the organization and various stakeholders, ensuring clear communication channels and alignment of objectives.
- Enhanced community engagement by developing and executing strategic 30 in-reach/outreach initiatives in a year.
- Led multi-functional teams in planning and implementing large-scale community events that drew record attendance numbers.
- Implemented innovative ideas for community programming, offering unique experiences that attracted new participants.
- Established strong partnerships with local organizations for mutual benefit and increased collaboration.
- Delivered impactful presentations at conferences and workshops, showcasing organizational successes while learning from industry leaders.
- Developed informative materials, fostering a positive brand image and enhancing public understanding of services offered.
- Cultivated long-lasting relationships with local businesses and nonprofits, expanding networking opportunities and resource sharing options.
- Increased brand awareness through development and implementation of successful public relations campaigns.
Community Outreach and Retention Specialist
AvMed
09.2022 - 09.2023
- Connected individuals with available and relevant resources.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Developed presentations for public events, community groups and municipalities.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Acted as main point of contact between management, marketing, sales, and external community.
- Conducted community workshops to promote different programs and educate public on available services.
- Created and implemented community-based programs to improve education or fill specific needs.
- Facilitated community outreach to expand participation and support.
- Facilitated strategic partnerships.
- Facilitated community involvement and education of non-profit health events by maintaining and developing community partnerships.
- Responsible for achieving established goals improving AvMed’s enrollment growth and retention objectives encompassing the Consumer lines of business.
- Identified and built relationships with organizations and providers that serve the Medicare population.
- Developed content, organized, and facilitated meetings and forums to engage the Medicare eligible population to create lead generation and collaborate with the sales team to staff virtual and physical events.
- Identified growth areas to drive relationships, to support Medicare sales and retention objectives; Developed content for outreach and retention events; virtual and physical locations; coordinated and facilitated events; in order to generate leads and achieve Medicare membership goals.
Executive Administrative Assistant
AvMed
09.2019 - 09.2022
- Handled scheduling for two executives' calendars and prepared meeting agendas and materials.
- Responded to approximately 30 emails, calls and other correspondence to facilitate communication and enhance business processes for two separate groups. Commercial and individual.
- Coordinated and booked airfare, hotel and ground transportation and prepared an itinerary to facilitate successful trips.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Organized and updated schedules for executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Used software to coordinate meetings, appointments, and tasks for executives.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Customer Service Corporate Account Manager
Bupa Global
07.2017 - 09.2019
- Maintained up to date policy information, claims and issues pertaining to medical insurance in Mexico, the Caribbean and South America.
- Kept accurate records to document customer service actions and discussions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered solutions to retain accounts.
Media Coordinator and Curator of Records
Church Of The Little Flower
07.2010 - 07.2017
- Prepared and maintained certificates and record books up to date.
- Coordinated weekly events/schedules.
- Coordinated parish activities.
- Responsible for all administrative procedures.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Concerted ideas into concrete tasks and delegating tasks to appropriate individuals and departments.
- Built and maintained positive business relationships with parishioners and community.
- Led implementation of best practices to support customer service satisfaction initiatives.
- Maintained accurate records and confidentiality of parish books and periodical inventory.
- Answered phone and in-person inquiries about parish services, policies and procedures to provide accurate information.
- Handled receipt processing for donations and parish events.
- Processed church applications to provide access to parish services.
- Kept detailed records of transactions and parish members.
- Managed parish materials for accurate record-keeping.
- Marketed parish's many services to visitors and patrons through active communication.
Education
Bachelor of Arts - Business Administration
University of Miami
Miami, FLSkills
- Health Insurance
- Budgeting and Expenditures
- Marketing Strategies
- Strategic Networking
- Public Relations
- Community Partnerships
Affiliations
- Consortium for a Healthier Miami Dade Elder Issues Committee/Mayor's Initiative on Aging
- Alliance for Aging - New Face of Aging Committee
- South Florida Hispanic Chamber of Commerce
- Alzheimer's Association
Certification
- 215 - Health, Life and Annuity License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual
Timeline
Community Relations Manager
Vi at Aventura
09.2023 - Current
Community Outreach and Retention Specialist
AvMed
09.2022 - 09.2023
Executive Administrative Assistant
AvMed
09.2019 - 09.2022
Customer Service Corporate Account Manager
Bupa Global
07.2017 - 09.2019
Media Coordinator and Curator of Records
Church Of The Little Flower
07.2010 - 07.2017
- 215 - Health, Life and Annuity License
Bachelor of Arts - Business Administration
University of Miami
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