VIVIANA BARBOSA
West Burlington
Summary
Detail-oriented business graduate with a Bachelor’s degree in Business and hands-on administrative experience. Skilled in office coordination, data management, scheduling, and customer support, with a strong ability to improve workflow efficiency and maintain organized operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Support Services Specialist
University of Iowa
Iowa City
07.2025 - Current
- Schedule, coordinate, and confirm patient appointments across multiple dental clinics
- Provide daily clinic support to faculty, students, and clinical staff to ensure smooth operations
- Serve as first point of contact for patients, delivering high-quality customer service in person and by phone
- Manage patient check-in and check-out processes while maintaining accurate records
- Update and maintain patient information in electronic health record systems
- Resolve scheduling conflicts, and assist with workflow coordination in a fast-paced clinical environment
- Communicate effectively with patients regarding appointment details, policies, and clinic procedures
- Ensure compliance with clinic policies, HIPAA regulations, and confidentiality standards
Clinic Service Specialist
University of Iowa
Coralville
01.2024 - 06.2025
- Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system
- Aided with day-to-day clinic operations, including managing patient inquiries, paperwork, and support smooth clinic workflow
- Managed incoming calls, scheduling appointments, answering inquiries, and directing to appropriate team members
- Attended and actively took part in staff meetings to discuss clinic operations, scheduling adjustments, and process improvements
- Provided coverage for scheduling responsibilities during staff absences, ensuring uninterrupted clinic operations
Administrative Assistant
Burlington Trailways
West Burlington
03.2022 - 05.2023
- Provided administrative support to senior staff, including scheduling, and document preparation
- Managed scheduling, calendar coordination, and meeting planning for office staff
- Maintained organized filing systems and performed data entry with high accuracy
- Prepared reports, presentations, and internal communications for team use
- Handled travel arrangements, expense reports, and reimbursements for staff
- Supported office supply inventory and vendor communications to ensure efficiency
Education
B.B.A. - BUSINESS ADMINISTRATION
The University of Iowa
Iowa City, IA12.2024
A.A.S - BUSINESS ADMINISTRATION, A.A TRANSFER MAJOR
Southeastern Community College
West Burlington, IA12.2022
Skills
- Microsoft Access
- Epic
- Canva
- Patient management
- Effective communication
- Administrative support
- Customer service
- Office management
- Scheduling
- Data entry
- Axium
Timeline
Support Services Specialist
University of Iowa
07.2025 - Current
Clinic Service Specialist
University of Iowa
01.2024 - 06.2025
Administrative Assistant
Burlington Trailways
03.2022 - 05.2023
B.B.A. - BUSINESS ADMINISTRATION
The University of Iowa
A.A.S - BUSINESS ADMINISTRATION, A.A TRANSFER MAJOR
Southeastern Community College