Johana G Fierro
Santa Ana,CA
Summary
Demonstrated reliability and commitment to continuous learning in collaborative environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Services Specialist
Regional Center Of Orange County
02.2026 - Current
- Processed travel and cell phone reimbursements for team members promptly. Assisted employees in submitting reimbursement requests accurately. Supported finance department in maintaining reimbursement records efficiently.
- Facilitated delivery of important documents through certified mail services. Managed tracking and confirmation processes to ensure timely receipt. Assisted clients in understanding certified mail procedures and benefits.
- Oversaw reception area operations, ensuring a welcoming environment for visitors.
- Facilitated communication through multiple calls and emails. Supported team members in addressing inquiries and resolving issues. Assisted in maintaining project timelines through effective correspondence.
Activities Department
French Park Care Center
10.2024 - 02.2025
- Led daily group activities and one-on-one sessions to increase resident engagement and mood.
- Documented daily chronicles and end-of-day logs to ensure accurate patient activity records and continuity of care.
- Monitored resident participation and adjusted activity plans to boost overall activity levels and measurable engagement outcomes.
Crew Member
Scale3
08.2024 - 11.2024
- Processed outbound and inbound packages accurately, maintaining on-time shipment flow and reducing errors.
- Packed customer orders efficiently, increasing daily order throughput with measurable results.
- Applied correct labeling standards to ensure traceability and reduce misrouted items.
- Maintained organized work area to speed picking and packing operations and support team performance.
Waitress/Server
The Luxe Buffet
10.2020 - 07.2024
- Managed floor service and order accuracy while maintaining high customer satisfaction in a fast-paced setting.
- Responded to guest emails and inquiries to resolve issues and confirm reservations within one business day.
- Operated POS and reservation systems to process payments and track orders with minimal errors.
- Trained new servers on service standards and menu knowledge to improve team consistency and efficiency.
Barista
Starbucks, Barista
04.2018 - 03.2020
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and placed orders for supplies to ensure product availability.
- Operated espresso machines and maintained cleanliness of equipment and workspace.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
Education
High school diploma - undefined
Los Amigos High School
Fountain Valley, CA06.2013
Skills
- Food safety management
- Customer service
- Customer inquiry handling
- Microsoft Excel
- Writing skills
- Organizational Skills
- Patient interaction
- Customer communication
- Shipping & Receiving
- Microsoft Word
- Computer skills
Certification
- Food Safety Certification
- Food Handler Certification
Languages
Spanish - Native
English - Native
Timeline
Support Services Specialist
Regional Center Of Orange County
02.2026 - Current
Activities Department
French Park Care Center
10.2024 - 02.2025
Crew Member
Scale3
08.2024 - 11.2024
Waitress/Server
The Luxe Buffet
10.2020 - 07.2024
Barista
Starbucks, Barista
04.2018 - 03.2020
High school diploma - undefined
Los Amigos High School