Viviana Calderon
Warsaw,IN
Summary
Dedicated healthcare professional with a strong understanding of clinical research protocols, data collection requirements and methodologies.
Overview
6
6
years of professional experience
Work History
Clinical Laboratory Assistant
Parkview Health
Warsaw, IN
08.2021 - Current
- Performed basic laboratory tests such as urinalysis, hematology, chemistry, and serology.
- Assisted laboratory personnel with specimen collection and processing.
- Followed safety guidelines while working in the lab environment to ensure proper handling of hazardous materials.
- Provided technical support to other members of the clinical staff as needed.
- Adhered to HIPAA regulations when dealing with confidential patient information.
- Analyzed specimens according to established protocols and standards set by the clinical lab director.
- Recorded test results in patient charts accurately and timely.
- Maintained accurate records of test results and patient information.
- Ensured that all equipment was calibrated properly before use.
- Cleaned and sterilized laboratory equipment according to established protocols.
- Monitored inventory levels and alerted supervisor when additional supplies were needed.
- Performed routine maintenance on laboratory instruments.
- Conducted blood tests for transfusions.
- Collected blood or tissue samples from patients for lab work.
- Performed manual tests to determine levels of alcohol and carbon monoxide in blood.
- Effectively and strategically multi-tasked reduce testing turn-around.
- Verified accuracy of test results using quality control procedures.
- Ordered supplies to maintain adequate stock levels in the lab.
- Participated in meetings related to improving processes within the clinical lab setting.
- Responded promptly to requests from physicians or other healthcare professionals regarding patient testing needs.
- Assisted with training new employees on laboratory procedures and techniques.
- Processed specimens for further analysis by other labs or healthcare providers.
- Collected samples from patients for various tests including blood work, urine analysis.
- Organized patient data into computer database systems for easy retrieval of information.
- Obtained serum or viral swab samples for analysis.
- Supervised or instructed new technicians on laboratory protocols.
- Maintained and tested sterility of medical equipment.
Support Team Member
Parkview Physicians Group
Warsaw, IN
11.2018 - 07.2021
- Maintained accurate records of all customer interactions in CRM system.
- Resolved conflicts between customers and other departments within the organization.
- Identified areas where additional training was needed among team members.
- Participated in regular meetings to discuss customer feedback and possible improvements.
- Assisted in developing strategies to improve overall customer satisfaction levels.
- Monitored incoming emails, chat messages, calls, or other forms of communication from customers seeking assistance or information regarding products or services offered by the company.
- Resolved customer complaints in a timely manner and escalated issues as needed.
- Updated customer profiles with current contact information as well as preferences.
- Maintained accurate records of customer interactions for future reference.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Greeted guests and vendors to assist in navigating space.
- Participated in credit and collections activities.
- Answered phones and routed voicemails to respective employees.
- Monitored office services mailbox for business support needs and requests.
- Received and distributed mail, letters and packages.
- Broke down boxes for garbage and recycling.
Education
High School Diploma -
Warsaw Community High School
Warsaw, IN06-2014
Some College (No Degree) - Phlebotomy
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Quality Control Procedures
- Medical terminology proficiency
- Laboratory safety protocols
- Specimen Processing
- Sample Preparation
- Sterilization
- Finger sticks
- Lab Equipment Operation
- Specimen Collection
- Drug Testing
- Drug screening
- Records Maintenance
References
References available upon request.
Timeline
Clinical Laboratory Assistant
Parkview Health
08.2021 - Current
Support Team Member
Parkview Physicians Group
11.2018 - 07.2021
High School Diploma -
Warsaw Community High School
Some College (No Degree) - Phlebotomy
Ivy Tech Community College of Indiana
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