Viviana Campos
Tucson,AZ
Summary
Dedicated customer service representative with proven ability to resolve complaints and enhance customer satisfaction. Bilingual communication skills add value in diverse environments. Proactive customer service expert skilled in managing multiple tasks and delivering quality support. Known for effective bilingual communication and a commitment to resolving issues, ready to contribute to enhanced service delivery.
Overview
15
15
years of professional experience
Work History
CSR
Citi
Tucson, Arizona
01.2018 - 07.2026
- Assisted customers with inquiries and product information.
- Handled customer complaints and resolved issues effectively.
- Provided support to team members during peak hours.
- Communicated product features and promotions to customers clearly.
- Participated in training sessions to enhance customer service skills.
- Collaborated with colleagues to improve service delivery standards.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Records Tech Lead
Arizona oncology associates
Tucson, Arizona
04.2011 - 03.2018
- Maintained accuracy of patient records using electronic health record systems.
- Processed and organized medical documentation for patient consultations and treatments.
- Collaborated with healthcare professionals to facilitate timely access to patient information.
- Conducted regular audits of medical records for completeness and accuracy.
- Assisted in training new staff on proper documentation procedures and software use.
- Implemented improvements in filing systems to enhance record retrieval efficiency.
- Addressed inquiries regarding patient records from patients and healthcare providers promptly.
- Performed quality checks on medical chart entries for completeness and accuracy of data entered.
- Generated reports on patient demographics and diagnoses for administrative use.
- Maintained confidentiality of all medical information in accordance with HIPAA regulations.
- Pulled patient records and transferred information to appropriate parties.
- Provided respectful assistance to patients, staff members and insurance company representatives.
Education
Some College (No Degree) - Medical Assistant/Medical Administrative Assistant
PMI Pima Medical Institute
Tucson, AZ05-2010
High School Diploma -
Douglas High School
Douglas, AZ05-2003
Skills
- Documentation management
- Effective communication
- Call center operations
- Multi-task management
- Multi-line telephone operations
- Bilingual communication
- Customer service
- Electronic health records
- Time management
- Quality assurance
- Problem solving
- Training and development
- Inbound phone call management
- FLUENT IN Spanish and English
- Quality assurance controls
- Data entry
Languages
English
Professional
Spanish
Professional
Timeline
CSR
Citi
01.2018 - 07.2026
Medical Records Tech Lead
Arizona oncology associates
04.2011 - 03.2018
Some College (No Degree) - Medical Assistant/Medical Administrative Assistant
PMI Pima Medical Institute
High School Diploma -
Douglas High School