Jasmine Woods
Phoenix,AZ
Summary
Driven professional with a history at MTI America, where I enhanced customer satisfaction through expert problem-solving and efficient complaint resolution. Skilled in customer relations and documentation management, I've led initiatives to improve quality assurance and staff performance. Currently pursuing RHS certification to further contribute with both technical and interpersonal excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSR
Mountan Park Health Center
10.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- assisting customer while navigating through patient demographics. to assist in scheduling and sending messages to providers to provide for patients needs through the mountain park core values
Medical Confirmation Specialist
MTI America
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
Child Development CDA -
Glendale Community College
Glendale, AZ05.2019
High School Diploma -
Agua Fria High School
Avondale, AZ05.2012
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- CPR/AED Certified
- Dentrix experience
- Digital FMX/ Pano experience
- Fabricating bleach trays
- Alginate impression experience
- Proficient in infection control technique
- RHS certification in process through DANB
Certification
- Job Core, TX
OPAC: Online Public Access Catalog Certificate
September 2015
- Brookline Community College, AZ
MA: Medical Administration Certificate
July 2021
- Glendale Community College, AZ — CDA:
Child Development Associates
Additional Information
REFERENCES
Chris Main
title Instructor AIDA
480-360-8112
Cacitynurce1@yahoo.com
Instructor
Tillie Cerbantes
title instructor AIDA
480-360-8112
racquelcervantes@yahoo.com
instructor
Timeline
CSR
Mountan Park Health Center
10.2022 - Current
Medical Confirmation Specialist
MTI America
Child Development CDA -
Glendale Community College
High School Diploma -
Agua Fria High School