Viviana Cantu
Brownsville
Summary
Developed financial and administrative skills in fast-paced billing environment, seeking to transition into new field. Extensive experience in managing billing processes and ensuring accurate financial records. Looking to apply these transferable skills to contribute effectively in new role.
Overview
3
3
years of professional experience
Work History
Billing Clerk
State Farm
Brownsville, TX
11.2025 - Current
- Processed billing statements using internal software and ensured accurate data entry.
- Assisted in resolving customer inquiries regarding billing discrepancies and payment options.
- Maintained organized records of transactions and client communications for audit purposes.
- Supported monthly reporting tasks by compiling data from various sources for management review.
- Trained new staff on billing systems and standard operating procedures to ensure consistency.
- Adapted quickly to changes in billing software, enhancing overall productivity within the department.
Intern
Career & Employment TSC/ITEC
01.2025 - 05.2025
- Supported team members by organizing tasks and managing timelines effectively.
- Assisted in data entry and management using project management software for accurate records.
- Collaborated with cross-functional teams to enhance workflow efficiency and project outcomes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Helped TSC students connect with opportunities that match their skills and career objectives.
Student Life Assistant
Texas Southmost College
Brownsville, TX
01.2024 - 01.2025
- Assisted in organizing student events and activities to enhance campus engagement.
- Collaborated with staff to develop promotional materials for student programs.
- Facilitated communication between students and administration regarding event planning.
- Responded to student inquiries, providing accurate information on services available.
- Organized workshops focused on personal growth and skill development, empowering students to succeed academically and socially.
Mobile Expert
Metro by T-Mobile
Brownsville, TX
02.2023 - 07.2023
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Assisted customers in selecting mobile devices and plans tailored to their needs.
- Maintained knowledge of current promotions, products, and services to support sales efforts.
- Collaborated with team members to achieve store sales targets through effective communication.
- Processed transactions accurately using point-of-sale systems for a seamless customer experience.
- Trained new employees on company policies, product offerings, and customer service standards.
Education
Associate of Science - Business Management And Technology
Texas Southmost College
Brownsville, TX05-2025
Skills
- Data entry
- Data entry proficiency
- Customer service
- Invoice processing
- Billing software
- Data analysis
Timeline
Billing Clerk
State Farm
11.2025 - Current
Intern
Career & Employment TSC/ITEC
01.2025 - 05.2025
Student Life Assistant
Texas Southmost College
01.2024 - 01.2025
Mobile Expert
Metro by T-Mobile
02.2023 - 07.2023
Associate of Science - Business Management And Technology
Texas Southmost College