Viviana Coria-Mendoza
Kirkland
Summary
Dynamic professional with extensive experience in customer service and HIPAA compliance, notably at Healthpoint Family Care. Excelled in insurance verification and patient confidentiality, enhancing patient satisfaction and operational efficiency. Skilled in office administration and fluent in Spanish, adept at fostering positive patient experiences and streamlining appointment processes.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Healthpoint Family Care
04.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Dental Receptionist
Jesse Hwang
02.2022 - 04.2022
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Retail Sales Associate
Marshall
10.2021 - 03.2022
- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Sales Associate
Sherwin-Williams
10.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate Degree in Social - Social Psychology
Shoreline Community College
ShorelineHigh School Diploma -
Lynnwood High School
Bothell05-2020
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Office administration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Healthpoint Family Care
04.2022 - Current
Dental Receptionist
Jesse Hwang
02.2022 - 04.2022
Retail Sales Associate
Marshall
10.2021 - 03.2022
Sales Associate
Sherwin-Williams
10.2020 - 06.2021
Associate Degree in Social - Social Psychology
Shoreline Community College
High School Diploma -
Lynnwood High School
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