Viviana Coria-Mendoza
Kirkland,WA
Summary
Bilingual Patient Service Representative with strong customer relationship management skills. Experienced in workflow optimization and effectively coordinating patient needs to ensure satisfaction.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Evergreen Health
Redmond, Washington
11.2025 - Current
- Welcomed patients and visitors, fostering a positive and inviting atmosphere.
- Verified and updated patient information in electronic health records, ensuring accuracy and compliance.
- Coordinated with patients and healthcare professionals to effectively address and fulfill patient needs.
- Reported liabilities and risk management concerns to supervisor for review.
Patient Service Representative/Office Coordinator
Healthpoint Family Care
Bothell, Washington
04.2022 - 10.2025
- Proposed staffing solutions and procedural changes to enhance service delivery.
- Resolved customer complaints and answered inquiries to improve patient satisfaction.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Educated patients on available services to facilitate informed decision-making.
- Coordinated patient check-ins and verified insurance information efficiently.
Retail Sales Associate
Marshalls
Arlington, Washington
10.2021 - 03.2022
- Maintained store cleanliness and organized product displays to enhance customer shopping experience.
- Handled customer returns and exchanges following store policies.
- Resolved customer conflicts by applying problem-solving and interpersonal skills to ensure satisfaction.
- Suggested additional items to customers, increasing potential for additional sales.
Education
High School Diploma -
Lynnwood High
Bothell, WA05-2020
Skills
- Claims processing
- Health insurance knowledge
- Customer relationship management
- Workflow optimization
- Team collaboration
- Spanish fluent
- Verbal and written communication
Languages
Spanish
Native/ Bilingual
Affiliations
Volunteer Work
Timeline
Patient Service Representative
Evergreen Health
11.2025 - Current
Patient Service Representative/Office Coordinator
Healthpoint Family Care
04.2022 - 10.2025
Retail Sales Associate
Marshalls
10.2021 - 03.2022
High School Diploma -
Lynnwood High