Viviana Denisse Feliz
Paterson
Summary
Developed strong communication and teamwork skills in a fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
3
3
years of professional experience
Work History
Crew Member
Trader Joe’s
09.2024 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Receptionist
International Pharmacy
05.2022 - 04.2023
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Answered questions about organization and provided callers with address, directions, and other information
Cashier
Cuellar LLC/ Shoprite Supermarket
10.2021 - 03.2022
- Provided excellent customer service by greeting customers and offering assistance
- Handled customer complaints and inquiries in a courteous and efficient manner
- Greeted and informed customers of products, fostering positive store experiences
Education
Biology BA
SAINT ELIZABETH UNIVERSITY
Morristown, NJ05-2027
HIGH SCHOOL DIPLOMA -
International High School
Paterson, NJ06.2023
Skills
- Telephone Skills
- Time Management
- Verbal and Written Communication
- Staff Management
- Customer and Client Relations
- Document Control
- Billing and Payment Processing
- Patient Reception
Awards
- Science Award
- Honor Roll
- Seal of Biliteracy
Timeline
Crew Member
Trader Joe’s
09.2024 - Current
Receptionist
International Pharmacy
05.2022 - 04.2023
Cashier
Cuellar LLC/ Shoprite Supermarket
10.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
International High School
Biology BA
SAINT ELIZABETH UNIVERSITY
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