Viviana Duprey
Philadelphia,PA
Summary
Top-notch mixologist that delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Cuba Libre Bar
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Manager
Airis Restaurant & Lounge
02.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender Supervisor
Voix
04.2022 - 02.2023
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up the bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
New Foundations Charter High-school
06.2016
Skills
- Anticipating Guest Needs
- Liquor, Beer and Wine Knowledge
- Extensive Spirits Knowledge
- Guest Satisfaction
- Identification Verification
- Safe Serving Knowledge
- Equipment Maintenance
- Professional Service Standards
- Preparing Garnishes
- Complex Problem-Solving
- Reconciling Cash Drawers
- Customer Service
- Calm and Professional Under Pressure
Accomplishments
Trained in how to sell and serve zero-proof cocktails to guests who prefer not to consume alcoholic beverages but instead a non-alcoholic sophisticated enjoyable drink.
Certification
- Licensed Bartender - RAMP Certified
Timeline
Bartender
Cuba Libre Bar
10.2023 - Current
Bartender Supervisor
Voix
04.2022 - 02.2023
Bartender Manager
Airis Restaurant & Lounge
02.2022 - Current
High School Diploma -
New Foundations Charter High-school
- Licensed Bartender - RAMP Certified
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