Viviana Duque
Oakland Gardens,NY
Summary
Reliable and organized professional with a background in clerical support, client service, and data entry. Strong skills in Microsoft Office, filing, and reporting. Focused on accurate records, smooth scheduling, and steady support for office operations.
Experienced with strong data entry, file organization, and confidential recordkeeping skills. Known for accurate scheduling, Excel use, and reliable office coordination.
Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Administrative Assitant
Samaritan Day Top Village
Douglaston
11.2025 - 06.2026
- Managed calendar scheduling, appointment confirmations, and meeting coordination for department staff.
- Processed confidential documents, maintaining accurate filing systems and organized records.
- Answered incoming calls and routed inquiries to appropriate team members promptly.
- Entered data into electronic systems with strong attention to detail and accuracy.
- Assisted staff with Microsoft Office tasks, including word processing, spreadsheets, and email communication.
- Tracked office supplies and coordinated restocking to maintain continuous workflow.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Generate routine administrative, operational, and clinical reports.
- Coordinate meetings, prepare agendas, and record meeting notes or interdOffice & Clerical Support: Manage daily office needs, handle general administrative tasks, and assist department managers and staff. [1]
- Scheduling & Calendars: Maintain supervisory and program calendars, coordinate meetings, and assist with scheduling appointments.
- Client & Phone Interactions: Answer calls, guide callers to appropriate extensions interacting with clients, staff, and visitors.
- Data Entry & Records: Perform accurate data entry using Electronic Health Records (EHR) Avatar systems and maintain meticulous, confidential documentation.
- Reporting: Prepare routine administrative, operational, and program reports. ry team summaries.
- Type, word-process, and organize facility documents, correspondence, and reports.
Case Worker Assistant
Hanac - Harmony JVL Older Adult Center
27-40 Hoyt Avenue South, Astoria, NY 11102
01.2023 - 02.2024
- Assess Needs: Conduct participant intakes, interviews, and community assessments to identify specific service needs.
- Resource Coordination: Coordinated referrals and follow-up services to connect clients with essential community programs.
- Application Assistance: Assisted clients with navigating complex applications for government benefits, affordable housing, healthcare, and immigration or victim services, ensuring access to vital resources.
- Community Outreach: Conduct wellness calls and check-ins to monitor the well-being of active program participants
- Community Outreach: Conducted wellness calls and check-ins to assess and support well-being of active program participants.
- Supported case intake and maintained accurate client records for older adult services.
- Assisted caseworkers with appointment scheduling, follow-up calls, and service coordination.
- Reviewed documents for completeness and flagged missing information for correction.
- Communicated with clients to gather updates and confirm service needs.
- Organized confidential files and updated case notes in accordance with center procedures in Peer Place Program.
- Coordinated referrals to community resources and tracked referral status.
- Organized confidential files and updated case notes in accordance with center procedures.
- Responded to routine client inquiries and directed concerns to appropriate staff.
- Advocated on behalf of clients when necessary, ensuring they received fair treatment and appropriate services from external agencies.
Data Entry
LeVian Corporation
Great Neck, NY
01.2017 - 03.2020
- Reduced manual data entry errors through the implementation of automated accounting systems.
- Prepared, created and printed Certificates of authenticity.
- Verified data input by maintaining accurate records and diligently verifying information.
- Data entry and prepared correspondence.
- Reduced errors in data entry tasks by implementing a thorough double-checking process.
- Completed recordkeeping, filing and data entry duties.
- Increased efficiency in data entry tasks through the implementation of software.
- Organized files for missing information to include SKU, prices and tag number.
- Received and sorted mails and distributed them to specific individuals of department's.
- Keep the mail room organized to prevent littering and jam packing in the office space.
Passenger Service Agent
Swissport USA, Inc
JFJ Terminal 4
04.2012 - 11.2015
- Processed passenger check-in, verified travel documents, and issued boarding passes using airport reservation systems.
- Assisted arriving passengers by ensuring that all customs documentation was property completed.
- Answered inquiries regarding transportation connections, immigration forms.
- Provided personalized assistance escort VIP passengers.
- Assisted unaccompanied minors traveling alone, ensuring their safety and proper coordination throughout airport procedures.
- Coordinated with parents and guardians regarding minor passengers travel arrangements and handoff procedures.
- Coordinated gate operations, announced boarding updates, and resolved passenger questions with clear, professional communication.
- Assisted travelers with baggage handling, rebooking, and special service requests while maintaining service standards.
- Monitored flight schedules and departure changes, ensuring accurate passenger flow and timely gate readiness.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Education
GED -
Centro Comercial De Educacion Media El Amparo
Santiago De Cali - Colombia07-1991
ESL Second Language - ESL
Cnetral Florida Community College
Ocala Florida01-2005
Accounting Assistant - Accunting
American Bussiness School
Santiago De Cali Colombia04-1993
Secretarial And Office Management -
American Bussiness School
Santiago De Cali Colombia09-1992
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Ad
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Documentation and recordkeeping
- Excel spreadsheets
- Verbal communication
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Client relations
- Mail distribution
- Inventory
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Administrative Assitant
Samaritan Day Top Village
11.2025 - 06.2026
Case Worker Assistant
Hanac - Harmony JVL Older Adult Center
01.2023 - 02.2024
Data Entry
LeVian Corporation
01.2017 - 03.2020
Passenger Service Agent
Swissport USA, Inc
04.2012 - 11.2015
ESL Second Language - ESL
Cnetral Florida Community College
GED -
Centro Comercial De Educacion Media El Amparo
Accounting Assistant - Accunting
American Bussiness School
Secretarial And Office Management -
American Bussiness School