Summary
Overview
Work History
Education
Skills
Timeline
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Viviana Ferrer

Staten Island,NY

Summary

Motivated and current criminal justice student with exceptional communication and critical thinking abilities. Skilled in problem-solving with practical solutions. Thrives in a team-oriented environment and possesses a strong desire to learn. Compassionate caretaker driven to make a positive impact on program operations and participant success through diligent support. Well-versed in childcare practices, continuously enhancing strategies and optimizing assistance. Highly organized and hardworking, with a keen attention to detail.

Overview

8
8
years of professional experience

Work History

Receptionist

Stand Up MRI
09.2023 - Current
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Customer Service Representative

Robert Half- BetMGM
08.2022 - 09.2023
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming chats and emails, providing frontline customer support or assistance with product/ promotion and service transactions.

Patient Intake Assistant

All American Home Care
01.2022 - 08.2022
  • Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Provided care, comfort, and emotional support towards patients facing serious illnesses and medical procedures.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.


Youth Worker

Smiles Around Us Academy
07.2018 - 08.2018


  • Established and maintained safe play and overall environment for children.
  • Supervised and cared for children ages 4 to 10.
  • Used clear communication and professionalism to develop constructive relationships with staff, fellow youth workers, and children.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.


Internship Student

Roundabout Theater Company
02.2018 - 05.2018

Internship Student

Roundabout Theater Company
02.2017 - 05.2017


  • Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
  • Developed, designed, laid out and produced variety of technical illustrations for T-shirts, banners and signs.
  • Budget managing and tracking income and expenses.
  • Delivered speeches to groups of people of various schools and companies addressing roundabout theater company event.


Education

Master of Arts - Criminal Justice

John Jay College of Criminal Justice
New York, NY
05-2026

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY
05.2022

Associate of Arts - Criminal Justice

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2020

Skills

  • Spanish – Fluent
  • Customer/Client relations
  • Verbal and written communication
  • Proficient in Microsoft Word, Excel, PowerPoint, and Adobe (Photoshop, Illustrator, & InDesign)
  • Ability to Multi-task
  • Leadership skills
  • Willingness to learn or re-learn new skill sets
  • Active listener
  • Reliable
  • Approachable
  • Ability to work collaboratively
  • Public Speaking and Presenting

Timeline

Receptionist

Stand Up MRI
09.2023 - Current

Customer Service Representative

Robert Half- BetMGM
08.2022 - 09.2023

Patient Intake Assistant

All American Home Care
01.2022 - 08.2022

Youth Worker

Smiles Around Us Academy
07.2018 - 08.2018

Internship Student

Roundabout Theater Company
02.2018 - 05.2018

Internship Student

Roundabout Theater Company
02.2017 - 05.2017

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

Associate of Arts - Criminal Justice

Borough of Manhattan Community College of The City University of New York

Master of Arts - Criminal Justice

John Jay College of Criminal Justice

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Viviana Ferrer