Viviana Figueroa
Vallejo,CA
Summary
Dedicated restaurant server with proven skills in pressure multitasking and active listening. Successfully resolved customer complaints and trained new team members, enhancing overall guest satisfaction.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Restaurant Server
Matsuri
Vallejo, CA
10.2024 - Current
- Provided exceptional customer service by attentively addressing guest needs and ensuring satisfaction.
- Assisted in training new servers on menu knowledge, service techniques, and operational procedures.
- Resolved customer complaints promptly, demonstrating strong problem-solving abilities under pressure.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Style Consultant
Target
Vallejo, CA
02.2024 - 07.2024
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Sort truck freight, push freight to the salesfloor, and locate merchandise in the backroom based on business needs.
- Maintain and use the fitting rooms as an opportunity to welcome, inspire, and help guests.
- Support fulfillment and guests’ needs by ensuring merchandise from the fitting room and guest service are worked back out to the salesfloor throughout the day.
Education
High School Diploma -
John W. Finney High School
Vallejo, CASkills
- High-pressure multitasking
- Team collaboration
- Active listening
- Vital signs monitoring
Certification
- CPR
Languages
Spanish
Professional Working
Timeline
Restaurant Server
Matsuri
10.2024 - Current
Style Consultant
Target
02.2024 - 07.2024
High School Diploma -
John W. Finney High School