Viviana Flores
Mission
Summary
Knowledgeable professional with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Unification Specialits/Case Manager
The Providencia Group
07.2024 - 09.2025
- Enhanced stakeholder communication by coordinating sponsor, minor, and service provider interactions.
- Ensured regulatory compliance through meticulous documentation of comprehensive case notes.
- Guaranteeing sponsor suitability by performing thorough background checks, adhering to company protocols.
- Streamlined information access by organizing files on platforms like SharePoint, Word, and Excel.
General Manager/Credit Repair Specialist
The RGV Credit Repair Specialists
10.2017 - 02.2023
- Led daily operations to enhance productivity and streamline workflows.
- Managed staff scheduling and ensured optimal resource allocation for efficiency.
- Developed training programs to elevate team performance and service quality.
- Contacted credit bureaus and creditors to dispute incorrect or questionable information on behalf of the client.
Education
Bachelor of Science - Rehabilitation Services
The University of Texas Rio Grande Valley
Edinburg, TX12-2021
Skills
- Case management
- Time management
- Organization and multitasking
- Case documentation
Timeline
Unification Specialits/Case Manager
The Providencia Group
07.2024 - 09.2025
General Manager/Credit Repair Specialist
The RGV Credit Repair Specialists
10.2017 - 02.2023
Bachelor of Science - Rehabilitation Services
The University of Texas Rio Grande Valley