Viviana Higareda Meza

• Assisting patients with appointment making Provide excellent customer service Assisting patients with medical concerns or questions by sending messages to the appropriate party
• Using medical websites such as Athena and Cerner
• Developed Comprehensive knowledge of insurance processes and guidelines
• Provide accurate and appropriate information in response to patients questions and concerns
• Maintain updated demographics , records and billing information to ensure correct parties are being billed correctly
• Follow compliance of company policies by keeping patients information confidential
• Training in helping new/current employees with work responsibilities and any questions they may have
• Trained new staff computer programs and how to keep patient confidentiality following HIPPA laws
• Maintaining a high call volume while providing the patient compassion and active listening
• Developed relationships with the staff and call center clinics
• Knowledge of Insurances and policies
• Transitioned to referral coordinator
• Referring patients to specialist per primary care provider
• Sending referrals in 2-3 days turn around time
• Contacting specialist offices to ensure they received all documentation for referrals or to verify if insurance is accepted in their practice.
• Prioritizing referrals based on level of emergency
• Obtaining authorizations for radiology procedures , Device medical equipment and specialists.
• Working with multiple insurances such as Cencal, Medicare, Tricare, commercial , multi-plans etc.

• Maintain strict, up-to-date cleanliness and social distancing policies regarding the Covid-19 outbreak to ensure both employee and patient safety Provide aid towards many complex and physical tasks for patient care Engaged in patient check in and insurance verification Operate under 7 different medical providers with different guidelines to meet their expectations
• Answering multiple calls and providing great customer satisfaction
• Making appointments , confirming and canceling appointments
• Training new staff and explaining company procedures and guidelines
• Updating demographics and insurances information

• Ensured complete documentation in EMR and immediately alerted MD of changes in condition
• Informed families of residents conditions while providing the best care
• Assisted residents with ADL’s
• Provided hospice care
• Making Appointments with MD
• Experience with medical equipment such as hoyer lifts, gait belts Assisted with wound care under supervision of a RN Assisted twenty -two patients in a work shift Worked in a skilled facility
• Provided care for Dementia/ Memory care residents
• Developed great relationships with staff and residents
• Followed company guidelines and ensured patient confidentiality
• Strictly followed HIPPA guidelines

• Assisted patients with ADL’s Provided hospice care Provided care for long/short term and recovering patients Experience with medical equipment such as hoyer lifts Assisting sixteen-eighteen patients in a work shift Worked in a skilled nursing environment
• Worked in a fast-paced environment while providing excellent care

Morro

• Promoted a safe environment for patients who suffer from dementia
• Developed trust with residents by utilizing my interpersonal skills effectively Graciously cooked, groomed and cared for multiple patients up to 8 hours a day Took charge of documenting ADL’s and daily tasks
• Provided hospice care Experience with hoyer lifts and medical equipment
• Trained new staff
• Work in a fast pace environment

• Motivated the team through frequent communication, coaching, and strategic direction
• Assisted employees during training in multiple positions Organized files and documentation of products such as inventory and budgeting
• Successfully resolve conflict resulting in customer satisfaction 100% of the time
• Worked in a fast-paced environment
• Managed bank deposits
• Maintained restaurant up to date with health guidelines
• Created work schedules for employees
• Provided a safe work environment for employees
• Developed relations with customers

• Provided leadership in work environment Handled money and making the schedule for employees Greeted new and returning customers and developed relationships resulting in customer loyalty Responsible for guiding co-workers to deliver great service
• Processed inventory for the store
• Provided Excellent customer service
• Worked in a fast-paced environment