VIVIANA LARA
Lake Worth,FL
Summary
Dedicated and results-driven professional with 4 years of experience in customer service, sales, and team leadership. Skilled in problem-solving, time management, and multitasking, with a strong ability to adapt to any environment. Known for building lasting customer relationships and delivering exceptional service. Highly computer literate with excellent attention to detail and a strong work ethic. Experienced at working well in teams while staying focused on personal and company goals. Committed to helping the organization succeed and delivering great results in every task.
Overview
3
3
years of professional experience
Work History
Scheduling Coordinator
Florida Window And Door
Lake Worth, FL
07.2024 - 11.2024
- Operated advanced software tools like Excel, Outlook, Salesforce, Five9, and scheduling-specific platforms to book appointments effectively.
- Handled outbound and inbound calls to prospective customers, using excellent communication skills to communicate products and services and set appointments
- Handled appointment cancellations and rescheduling to ensure smooth daily operations.
- Ensured strict confidentiality when managing sensitive client information during the scheduling process.
- Called and rescheduled appointments for clients.
- Lowered no-show rates through consistent follow-up calls and email reminders to clients.
- Managed and redirected incoming calls to the appropriate departments.
- Successfully managed and adjusted schedules quickly and effectively to meet client needs and accommodate last-minute changes.
Customer Service Associate/ Cashier
WAWA
West Palm Beach, FL
08.2023 - 02.2024
- Responsible for maintaining a clean and organized work area to create a welcoming atmosphere for incoming customers ·
- Skilled at managing multiple tasks neatly and correctly while maintaining a positive attitude ·
- Experienced in handling large cash transactions, including operating self-checkout systems.
- Multitasked and worked efficiently in a fast-paced retail environment.
- Achieved lots of sales of Wawa reward cards through great communication and interpersonal skills.
- Provided excellent customer service to increase satisfaction and loyalty.
Customer Service Representative/Retail Cashier
CVS
Boynton Beach, FL
05.2022 - 06.2023
- Operated cash register for cash, check, and credit card transactions with great accuracy levels
- Worked flexible schedules and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes and around the store
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Helped and greeted customers every day with a positive attitude and focus on customer satisfaction
- Restocked sales floor merchandise and organized shelves, and racks for excellent appearance
- Responded to customer calls to answer questions about products and services
Personal Assistant
Tarsha
Delray Beach, FL
11.2021 - 03.2022
- Scheduled and coordinated meetings, appointments, and travel arrangements for family friend with small business
- Answered incoming calls and relayed messages
- Data entry, filing and other clerical tasks as needed
- Received, sorted and distributed mail and packages
- Prepared letters, reports and other documents
- Served as point of contact to relay information and materials between employer and customers
Education
High School Diploma -
Palm Beach Charter Academy
Palm Springs , Fl Skills
- Problem Solving
- Computer literate
- Time management
- Teamwork
- Adaptability
- Multitasking
- Strong work ethic
- Attention to detail
- Active Listening
- Customer Relationship Building
cosmetology
Cosmetology is a hobby I’m passionate about. I enjoy experimenting with hair styling, makeup, and skincare, and I love keeping up with the latest trends. Whether trying out new techniques on myself or helping friends and family feel their best, I find it fun and rewarding. It’s a creative way to express myself while making others feel confident and beautiful.
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Florida Window And Door
07.2024 - 11.2024
Customer Service Associate/ Cashier
WAWA
08.2023 - 02.2024
Customer Service Representative/Retail Cashier
CVS
05.2022 - 06.2023
Personal Assistant
Tarsha
11.2021 - 03.2022
High School Diploma -
Palm Beach Charter Academy