Viviana Maldonado
TJ Maxx, TJX Companies
Palmdale,CA
2
Languages
14
years of professional experience
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving, stocking, unpackaging and packaging
Work History
Sales Associate
1 Year 1 Month- Enhanced customer experience by providing product knowledge and personalized assistance.
- Trained new associates on company policies, procedures, and best practices for customer service.
- Led sales initiatives to meet store goals while maintaining high standards of visual merchandising.
- Working with markdown team , pricing new markdown prices on merchandise
- Implemented process improvements that streamlined operations and enhanced overall team productivity.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sonographer Intern
1 Year- Assisted in performing ultrasound examinations to support diagnostic imaging procedures.
- Collaborated with sonographers to ensure patient comfort and safety during procedures.
- Maintained cleanliness and organization of ultrasound equipment and examination rooms.
- Documented patient history and prepared reports for further analysis by medical staff.
- Observed experienced sonographers to learn advanced imaging techniques and protocols.
- Engaged with patients to explain procedures, enhancing understanding and reducing anxiety.
- Prioritized patient confidentiality while handling sensitive health information according to HIPAA regulations and internal policies.
- Optimized exam quality using proper transducer selection, machine settings adjustments, and scanning techniques for each specific examination.
- Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.
- Positioned and readjusted patients to obtain optimal scan information.
Customer Service Cashier
1 Year 7 Months- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Front End Supervisor
2 Years 8 Months- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Prepared weekly employee work schedules for team members.
Teacher Aide
7 Months- Assisted lead teacher in implementing individualized lesson plans for diverse learning needs.
- Facilitated daily classroom activities, promoting engagement and fostering a positive learning environment.
- Supported assessment and evaluation processes, ensuring accurate documentation of student progress.
- Collaborated with educational staff to develop strategies enhancing student participation and morale.
- Organized classroom materials and resources, optimizing space for effective learning experiences.
- Implemented behavior management strategies, contributing to a safe and structured classroom atmosphere.
- Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
Education
Certificate - Diagnostic Medical Sonography
High School Diploma
Skills
Performing Needs Assessments
Merchandise Packaging
Customer Service and Assistance
Telephone Reception
Positive attitude
Classroom preparation and maintenance
Effective communication
Calm and patient demeanor
Collaborative teamwork
Student supervision
Small group and individual assistance
Student engagement
Patient care
Patient positioning
Diagnostic skills
Anatomy
Ultrasound imaging
Doppler techniques
Probe handling
Contrast-enhanced ultrasound
Sonographic physics
Image interpretation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
TJ Maxx, TJX Companies
08.2025 - CurrentRead More
Sonographer Intern
Desert Medical Imaging
07.2019 - 07.2020Read More
Customer Service Cashier
Toys R Us
11.2016 - 06.2018Read More
Front End Supervisor
Superior Grocers
05.2013 - 01.2016Read More
Teacher Aide
La Petite Academy Inc.
09.2012 - 04.2013Read More
High Desert Medical College
Certificate from Diagnostic Medical Sonography
Read More
Pete Knight High
High School Diploma
Read More