Viviana Ortiz
Orem,UT
Summary
Dynamic and compassionate professional with a strong work ethic. Proven ability to enhance client satisfaction through effective communication and organized coordination. Skilled in adapting and team collaboration, consistently improving workflow efficiency in fast-paced environments. Ability to manage patient records, coordinate appointments, and facilitate smooth office operations. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Patient Care Technician/Unit Coordinator
Intermountain Healthcare
Provo, UT
01.2025 - Current
- Oversaw patient coordination activities, ensuring seamless transitions between healthcare services and providers.
- Effective management of admissions and discharges. Enhanced patient satisfaction by streamlining processes and improving communication. Maintained high standards of accuracy in patient documentation.
- Supported healthcare team in providing comprehensive patient care services.
- Maintained an organized and efficient workspace to enhance productivity.
Warehouse/logistics Employee
Nature's Sunshine
12.2023 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Walmart
Payson, Utah
08.2022 - 08.2024
- Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Collaborated with team members to streamline store operations and improve workflow efficiency.
Certified Nursing Assistant
Bennion Veterans Home
Payson, UT
07.2022 - 05.2024
- Provided compassionate care to veterans, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments, contributing to improved care plans.
- Monitored vital signs, documenting changes to support timely medical interventions.
- Coordinated patient schedules for medications and treatments, enhancing adherence to care protocols.
Skills
- Good written and verbal communication skills
- Organized working in a timely pattern
- Management/coordination skills
- Excellent work ethic
- Critical thinking skills
- Compassionate and optimistic personality
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Technician/Unit Coordinator
Intermountain Healthcare
01.2025 - Current
Warehouse/logistics Employee
Nature's Sunshine
12.2023 - 12.2024
Customer Service Representative
Walmart
08.2022 - 08.2024
Certified Nursing Assistant
Bennion Veterans Home
07.2022 - 05.2024