Viviana Pazos
Woodbridge,VA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and deep care for people. Good at troubleshooting problems and establishing successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Chief Marketing Officer
Tapir Vapor, LLC (Unpaid)
Blacksburg , VA
2023.04 - 2024.03
- Startup company registered Nov 2022 based out of Blacksburg, VA. Taper Vapor won Virginia Tech's Apex Center for Entrepreneurs' Incubator Contest; voted Virginia Tech Apex Center's Kickstart Fan Favorite; awarded $1,250 for funding from this program.
- Serving as marketing director. Responsible for generating a brand that encourages nicotine cessation.
Door-to-Door Sales Representative
MLM Home Improvement
Chantilly , VA
2023.08 - 2023.12
- 30-35 miles of walking a week; cold approaching homes in Northern Virginia such as Aldie, Ashburn, Centreville, Annandale, Woodbridge, Springfield; Herndon; Warrenton. Deployed in groups to neighborhoods in vans, selected to be an assistant manager. Pursued door-to-door to improve closing, persuasion and communication skills.
- The sales prospect was to successfully schedule weather damage inspections for homeowners; booking leads for the company; following up with prior leads about results of the inspections. Working in tandem with the call center, roof inspectors and managers to ensure seamless operations and met service agreements standards.
Bilingual Retail Wireless Consultant
US Cellular
Christiansburg , VA
2023.01 - 2023.06
- Provided caring and professional consulting to customers of the New River Valley for wireless needs; Spanish-speaking. Successfully increased the store's Device Protection Attachment rate and accessory sales.
Server
Red Lobster
Christiansburg , VA
2022.07 - 2022.12
- Extended individualized attention to guests provided through customer service and detail-oriented delivery of food. In September of 2022, had the highest tip percentages in the restaurant and the highest add-on per meal average.
Cadet, Civilian Leader Track
Virginia Tech Corps of Cadets
Blacksburg , VA
2018.08 - 2022.05
- Senior military college program. A 24/7 leadership-development program housed by a rigorous military foundation.
- Designed to produce leaders of exemplary character with strong self-discipline, resiliency, time management, fitness and teamwork abilities. Mission statement: "global, ethical leaders, now more than ever."
- Served as Fire-team Leader, Squad Leader, Hall Council President, Company Chaplain and Cadre Sergeant.
- Selected for Honors: Flag Cadet; Cadre Training Assistant; 3rd Battalion Cadet of the Month. 1 year Army ROTC.
Seasonal Sales Associate
Victoria's Secret, Potomac Mills
Woodbridge , VA
2021.09 - 2022.01
- Provided patient, trilingual customer service to the visiting customers of the store. Contributed to the sales, organization and upkeep of items in the store, and collaborated well with the team.
Kennel Assistant
Old Bridge Veterinary Hospital
Woodbridge , VA
2021.07 - 2021.09
- Maintained a positive attitude and resolved interpersonal conflict between other team members.
- Helped to care for 20-50 dogs, cats and small animals at a time. Ensured accountability for walks, feeding, prescribed medications, the hospital's laundry, and the cleanliness of the cages and walkways.
Education
Bachelor of Science - Psychology
Virginia Tech
Blacksburg, VA05.2023
Skills
- Social Media Marketing
- Time Management
- Excellent communication
- Conflict resolution
- Positive and professional
- Organizational Skills
Affiliations
- Chi Alpha Campus Ministry 05/2019 - 05/2023
- Regimental Marching Band Member 08/2018 - 05/2022
- Regimental Jazz Band Vocalist 09/2018 - 04/ 2022
- Hokie Ambassadors, Campus Tour Guide 05/2019 - 05/2021
- Undergraduate Research Assistant: Animal & Poultry Sciences Department 08/2020 - 10/2020
Accomplishments
- #1 Server of the Month, Christiansburg, Red Lobster- Sep 2022
- Highest Battalion PT Test Score, 295/300 NPRT - Oct 2019
- National Association of Hispanic Journalists, Feb 2021 - Mar 2023
- Marched in Mardi Gras Parade in New Orleans, February 2022
Languages
Spanish
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Door-to-Door Sales Representative
MLM Home Improvement
2023.08 - 2023.12
Chief Marketing Officer
Tapir Vapor, LLC (Unpaid)
2023.04 - 2024.03
Bilingual Retail Wireless Consultant
US Cellular
2023.01 - 2023.06
Server
Red Lobster
2022.07 - 2022.12
Seasonal Sales Associate
Victoria's Secret, Potomac Mills
2021.09 - 2022.01
Kennel Assistant
Old Bridge Veterinary Hospital
2021.07 - 2021.09
Cadet, Civilian Leader Track
Virginia Tech Corps of Cadets
2018.08 - 2022.05
Bachelor of Science - Psychology
Virginia Tech
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