Work Preference

Professional Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Emergency Management

Viviana Peralez Amaro

Serco

Mission,TX

Work Preference

Job Search Status:

Open to work

Desired start date:

Open to discussion

Desired Job Title

Debris HR CoordinatorFEMA Technical Assistance ContractorSupervisory PA Cadre Direct Charge Core Manager / Program AnalystFederal Employee Resource Group Board Member (FHERG)PA Program Delivery Task Force Lead/PA Group Supervisor Qualified

Work Type

Full TimeContract WorkConsulting

Location Preference

On-Site

Location:

Mission, TXHouston, TXLaredo, TX

Open to relocation:

Yes

Languages

Years of experience

Dynamic management professional with a proven track record in program analysis and strategic improvement, dedicated to driving initiatives that enhance operational efficiency and productivity. Expertise in fostering collaborative teamwork and adaptability to address evolving project requirements, consistently delivering reliable results. Proficient in project management, data analysis, and stakeholder communication, ensuring alignment with organizational goals and objectives. Committed to leveraging analytical skills and innovative strategies to facilitate continuous improvement and success.

Work History

Debris HR Coordinator

6 Months

True North Emergency Management | 02.2026 - Current

Coordinated closely with recruiting, field ops, and HR leadership team to resolve onboarding and staffing issues quickly and effectively.
Facilitated new hire intake, ensuring accurate and timely completion of all required documentation and forms.
Supported onsite hiring and onboarding processes.
Assisted with pre-employment requirements such as drug screenings, background checks, and eligibility verification.
Delivered HR and administrative support, acting as a liaison between field teams, support teams, and HR department.
Tracked onboarding processes in real time using UKG, Simpli-verified and Vantagepoint.
Assisted with orientation and onboarding materials.
Coordinated with recruiting, field ops, and HR leadership to resolve onboarding and staffing issues efficiently.
Assisted with various tasks to support HR operations. as assigned to support field operations and HR staff.

FEMA Technical Assistance Contractor

1 Year 3 Months

Serco | 05.2025 - Current

Managed multiple projects simultaneously, meeting deadlines and ensuring accuracy in task completion.
Communicated with clients to identify and clarify specific needs and expectations.
Resolved conflicts among team members through effective problem-solving techniques.

Supervisory PA Cadre Direct Charge Core Manager / Program Analyst

1 Year 7 Months

Federal Emergency Management Agency | 10.2023 - 05.2025

Supervised full-time staff in care and maintenance of direct charge workforce within Public Assistance Cadre, ensuring operational readiness.
Monitored, analyzed, and interpreted trends and data, to recommend and develop operational and administrative policies and procedures that improve disaster outcomes, improved customer service to the disaster workforce, saved money, and increased efficiency.
Acted as Liaison with agency partners throughout Mission Support and the Office of Response and Recovery.
Served as Liaison with Agency partners throughout Mission Support and the Office of Response and Recovery.
Analyzed staffing requirements and conducted performance reviews.
Collaborated with agency partners to enhance disaster outcomes and streamline workforce communications.
Contributed as a member of the 2024 Direct Charge Core Performance Goals Improvement Team to produce a complete and comprehensive set of updated performance goals.

Federal Employee Resource Group Board Member (FHERG)

2 Years 6 Months

Federal Emergency Management Agency | 07.2022 - 01.2025

Elected to FHERG Board by members to represent their interests.
Participated in weekly meetings and organized virtual trainings and special events to facilitate member engagement.
Coordinated with FHERG members to prepare for events, ensuring alignment and effective execution.
Developed and maintained deadlines for monthly FHERG newsletter to ensure timely communication.
Coordinated with FHERG Members on Articles, Spotlight featured Person, Previous/Post FHERG events, and celebrating our FEMA Veterans segment.

PA Program Delivery Task Force Lead/PA Group Supervisor Qualified

3 Years 2 Months

Federal Emergency Management Agency | 08.2020 - 10.2023

Established a virtual operation to enhance remote collaboration among team members.
Established a collaborative information-sharing approach among all stakeholders using available technologies, including Microsoft Teams, Adobe Connect, and Grants Portal.
Applied the tools and techniques from Appendix A: Managing Operations in a Remote Work Environment.
Established a consistent operating tempo with the PDMGs, consistent with the IBD/PAGS approach: Collaborated with PDMGs to provide IBD/PAGS with information regarding Applicants.
Prioritized Applicants with limited experience or capacity, and immediate funding needs.
Scheduled huddles, virtual trainings, and support PDMGs with Applicant meetings.
Maintained consistent engagement across the operation for clarity related to policy or process and to share best practices. Engage with other PD TFLs to share information and lessons learned.
Participated in weekly coordination calls with the Consolidated Resource Center to track progress and discuss issues.
Leveraged Field Delivery mentors to identify and resolve trends and challenges.
Managed time-sensitive tasks and communicate with PDMG on approaching deadlines.
Submitted Staffing Requests to Field Leadership.
Forecasted and reduced disaster staffing shortfalls.
Set and achieved disaster staffing targets.
Supervised full-time staff supporting the care and maintenance of the projects.
Interpreted, recommended, and assisted in developing operational and administrative policies and procedures to align program functions with changing program procedures.
Counseled, coached, and reprimanded subordinates.
Served as Liaison with State/Agency Counterparts throughout Mission Support.
Conducted quarterly and annual performance reviews.
Monitored, analyzed, and interpreted trends and data to recommend and develop operational and administrative policies and procedures that enhanced disaster outcomes and customer service for the disaster workforce.
Lead and/or Supervised team members to accomplish timelines, goals, and workload.
Counseled and resolved performance and conduct complaints or conflicts among team members.
Developed and conducted training for internal and external partners.
Provided technical direction, assisted in development and evaluation of emergency management policy initiatives for field operations. Utilized critical thinking skills and ability to adapt and pivot in a dynamic environment.
Set priorities, performance goals, and maintaining accountability for staff.

FEMA Reservist Advisory Board Member

11 Months

Federal Emergency Management Agency | 01.2020 - 12.2020

Developed partnerships FEMA Senior Leadership and stakeholders. Exercise excellent communication, problem-solving, and organizational skills. Write and edit documents.
Provided critical feedback on Agency Initiatives that affect Reservists (e.g. PANA Policy changes, Pay Parity, Reservists Recruitment and Hiring, Rotational Travel Policy).
Promoted uniform and consistent communication from Cadre Management - requesting methods of communication to cadre members from all 23 Cadres to better answer questions from the Reservist.
Facilitated Improved Change Management: Improved coordination between Agency leadership and Reservist on designing and implementing desired Reservist Program changes.
Assisted in developing a Memorandum of Understanding (MOU), between RAB and Cadre Management regarding protocol for the timeline for answering PANA requests.
Promoted uniform communication from cadre management, standardizing methods to address questions from cadre members across all 23 Cadres.
Advocated concerns, questions and ideas from Reservists.
Created white papers and presented to Board and Senior Leadership for approval.
Gathered and communicated concerns, questions, and ideas from Reservists to leadership.
Submitted articles for Dear Raby on FEMA Weekly, Coordinated with RAB members on topics to write/submit on a weekly basis.
Met quarterly with RAB members to discuss significant Reservist Program concerns.
Facilitated change management by coordinating with Agency leadership to design and implement improvements in the Reservist Program.
Enhanced transparency by providing clear communication channels and updates regarding Agency initiatives affecting Reservists.

Qualified Program Delivery Manager (Task Force Lead Candidate) -Reservist

10 Months

Federal Emergency Management Agency | 10.2019 - 08.2020

Served as the primary point of contact for applicants, facilitating communication and support.
Provided customer service tailored to the Applicant through the entire delivery process, from the Exploratory Call (EC) to the Recovery Transition Meeting.
Coordinated accurate delivery of grant funding while aligning with Applicant's recovery priorities.
Enhanced customer service and consistent grant development.
Delivered tailored customer service to Applicants throughout the entire delivery process, from the exploratory call to the recovery transition meeting.
Provided customer-centric element of the PA delivery model and the early identification of eligibility or special considerations concerns that could delay grant development.
Acted as the primary point of contact for the applicant throughout all phases of the delivery model.
Provided support to the Applicant with developing the Damage Inventory.
Ensured the timeliness of accurate delivery of project completion. Drafted an initial Damage Inventory for each Applicant.
Prepared and conducted Recovery Scoping Meeting.
Supervised team members to accomplish timelines, goals, and workload.
Counseled and resolved performance and conduct complaints or conflicts among team members.
Managed and completed multiple projects and initiatives concurrently, prioritizing tasks effectively.
Utilized critical thinking skills and ability to adapt and pivot in a dynamic environment.
Lead or supervised staff (for example: evaluating performance, coordinating professional development, and resolving conflicts).
Provided technical and administrative supervision for staff developing cost estimates for the Public Assistance grant program.
Set priorities, performance goals, and maintaining accountability for staff.
Managed and provided daily reporting and tracking on workload progress; effectively communicated progress to leadership.
Mentored, coached, and built team; provided programmatic resources and support to staff.
Reviewed complex projects to ensure they are accurate, complete, and within compliance guidelines to include applicable codes and standards.
Oversaw the development of scopes of work (method of repair/reconstruction) and cost estimates related to complex repair and replacement grants.

Qualified Public Assistance - Site Inspector (Site Inspector Crew Lead) - Reservist

1 Year 2 Months

Federal Emergency Management Agency | 04.2019 - 06.2020

Conducted Site Inspection for Debris, Emergency Protective Measures, Roads and Bridges, Culverts, Water Control Facilities, Buildings and Equipment, Utilities, Parks, and Recreation, Ports and Harbors.
Gathered Damage, Description and Dimensions (DDD) during Site Inspection and complete Site Inspection Report onto Grants Manager.
Contacted representative and introduced self and confirmed scheduled Site Inspection.
Gathered Damage, Description and Dimensions (DDD) during Site Inspection and completed Site Inspection Report onto Grants Manager.
Developed a comprehensive codification system for organizing records.
Applied federal laws, regulations and policies pertaining to the Federal Records Management System (Grants Manager). Coordinated with Program Delivery Manager once Work Order has been assigned.
Conducted presentations and briefings to team members regarding records management (Grants Manager) and specific job duties. Encouraged an open dialogue in an effort to provide clarity on subject matter.
Conducted presentations and briefings on records management (Grants Manager) and job duties, fostering open dialogue to enhance clarity.
Lead and/or Supervised team members to accomplish timelines, goals, and workload.
Led and/or Supervised team members to accomplish timelines, goals, and workload.

Assurance/Quality Control - Technical Monitor - Temporary Additional Duty Supporting Logistics Cadre - Reservist

3 Months

Federal Emergency Management Agency | 07.2019 - 10.2019

Delivered status reports to Coordinator and Branch Director, facilitating planning and coordination of Living Kits distribution for FEMA Travel Trailer/Mobile Home Staging Areas.
Monitored the actual acquisition and delivery of Living Kits to Temporary Housing applicants and provided quality assurance controls for Housing Unit and Logistics Section.
Monitored disaster response operations to ensure timely and effective resource allocation.
Coordinated communication between federal, state, and local agencies during emergency situations.
Developed training materials for staff on emergency management protocols and procedures.

Qualified Project Specialist - Reservist

2 Months

Federal Emergency Management Agency | 11.2015 - 01.2016

Established rapport and effective verbal/written communication with Disaster Representative and State Partnerships. Conducted Site Inspection for Debris, Emergency Protective Measures, Roads and Bridges, Culverts, Water Control Facilities, Buildings and Equipment, Utilities, Parks, and Recreation, Ports and Harbors.
Provided program oversight and expert technical assistance on recovery planning and community development related policies, principles, and procedures.
Conducted site visits representing the state/local agency or a negotiation team.
Coordinated with state environmental agencies to address environmental issues and ensure compliance with historic guidance.
Performed complex technical work requiring originality and initiative in applying standardized engineering techniques. Provided technical services and advice on managing long-term community recovery components, including disaster damage assessments and recovery operations in field and regional offices.
Conducted site visits representing the state/local agency or as a member of a negotiation team.
Reviewed Insurance documentation and communicated with Crew Lead in an effort to validate documentation. Conducted presentations and briefings to team members regarding records management (EMMIE) and specific job duties. Encouraged an open dialogue in an effort to provide clarity on subject matter.

Applicant Program Specialist - Reservist

5 Years 1 Month

Federal Emergency Management Agency | 09.2010 - 10.2015

Assisted disaster survivors in registering for FEMA assistance.
Guided disaster survivors through FEMA assistance registration process, ensuring clarity and support.
Addressed disaster survivor inquiries and conducted thorough research to deliver accurate responses.
Communicated with survivors in crisis and managed difficult situations.
Gathered necessary documentation from applicant and forwarded to NPSC. Utilized Policy and Procedure Manual as a resource to better assist applicant.
Identified rental and temporary housing assistance options for disaster survivors using recovery information management system (RIMS) and national emergency management information systems (NEMIS). Referred disaster survivors to SBA and voluntary organizations.
Outlined sequence of delivery process for disaster survivors, enhancing their understanding of available resources.
Monitored documentation submitted by applicant to ensure that the issue had been addressed.

Owner

2 Years 6 Months

VPA Resources Unlimited | 09.2012 - 03.2015

Child Custody Investigator/Licensed Chemical Dependency Counselor/Civil Process Server.
Appointed by County Judge - examined the child's well-being and treatment in an objective manner.
Consulted with family members and involved parties to assess child's needs and family capacity to support those needs.
Delivered individualized counseling to clients facing substance abuse challenges, fostering their recovery process.
Provided guidance and emotional support to clients as they try to recover from addiction. Conducted individual and group counseling sessions.
Served legal documents including subpoenas and summons, ensuring compliance with legal protocols.
Organized and updated documentation for client records.
Dept. of Texas - Professional Civil Process Civil process server -Maintained records for legal proceedings.

Customer Service Representative - Reservist

4 Months

United States Small Business Administration (SBA) | 11.2008 - 03.2009

Guided disaster survivors from Hurricane Ike by addressing concerns and directing them to appropriate departments for support.
Assisted in completing Small Business Administration loan application.
Assisted in translating communications between applicant/representative (English to Spanish).
Reviewed and prepared home unsecured/home secured loan documentation for final review and closed out.
Collected and organized information from applicants essential for home and personal property loan closings.
Ensured sensitive information remained confidential during interactions.

Licensed Chemical Dependency Counselor

3 Years

Hidalgo County Adult Probation | 03.2004 - 03.2007

Assisted individuals struggling with substance abuse disorders
Provided guidance and emotional support to clients as they try to recover from addiction.
Facilitated individual and group counseling sessions to promote healing and peer support.

Education

Bachelor of Arts - Psychology

University of Texas Pan American | Edinburg, TX | 08-2002

Masters of Arts - Leadership And Developmental Organization

University of The Rockies | CO | 04-2016

2021 Public Assistance Site Inspector Training

Grants Manager Training - Document and Training Development Specialist

Hazard Mitigation Document and Training Development Specialist

Insider Threat Training - FEMA Site Training

OPSEC024: Operations Security Training - FEMA Site Training

PTPII002: Privacy Training - Personally Identifiable FEMA Site Training

Unauthorized Disclosure of Classified FEMA Training

Skills

Onboarding management

Confidentiality management

HR program coordination

Project oversight

Process optimization

Staffing management

Policy enhancement

Operational planning

Policy improvement

Confidentiality management

Team training

Accomplishments

Led cross functional teams and collaborated with stakeholders to deliver FEMA-compliant emergency management projects on time.
Strengthened stakeholder partnerships to support emergency management operations.
Leveraged AI tools such as ChatGPT, Claude, Google Gemini and Microsoft Copilot to streamline emergency management research, planning, reporting and documentation, improving the quality, accuracy and timeliness of deliverables.

Languages

Spanish

Native or Bilingual

English

Native or Bilingual

Timeline

Debris HR Coordinator

True North Emergency Management

02.2026 - CurrentRead More