Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Viviana Perez

Middletown,NY

Summary

Certified Medical Assistant with experience at Crystal Run-Optum, skilled in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and compassionate service. Proficient in HIPAA compliance and phlebotomy techniques, while fostering teamwork and collaboration in fast-paced environments. Fluent in Spanish, ensuring inclusive patient interactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Crystal Run-Optum
10.2021 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Oriented and trained new staff on proper procedures and policies.
  • Completed EKGs and other tests based on patient presentation in office.

Sales Associate

Designer Shoe Warehouse, DSW
10.2019 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate of Science - Cardiovascular Sonography

EASTWICK COLLEGE
Ramsey, NJ
10-2026

High School Diploma -

Middletown High School
Middletown, NY
06-2021

High School Diploma -

Orange-Ulster BOCES
Goshen, NY
06-2021

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Phlebotomy techniques
  • Telephone etiquette
  • Customer service
  • CPR
  • Fluent in Spanish
  • Stocking and receiving
  • Store opening and closing
  • Friendly and outgoing
  • Multi-tasking strength
  • Teamwork and collaboration
  • Time management
  • Clinical documentation

Certification

  • CMA - Certified Medical Assistant

Timeline

Certified Medical Assistant

Crystal Run-Optum
10.2021 - Current

Sales Associate

Designer Shoe Warehouse, DSW
10.2019 - 04.2021

Associate of Science - Cardiovascular Sonography

EASTWICK COLLEGE

High School Diploma -

Middletown High School

High School Diploma -

Orange-Ulster BOCES

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