Viviana Ramos
San Antonio,US
Summary
Caregiver with extensive experience in customer service and housekeeping, known for providing empathetic and efficient support to diverse groups. Demonstrates strong leadership and teamwork skills, consistently exceeding performance metrics and enhancing client satisfaction. Passionate about fostering positive relationships and improving service delivery through effective problem-solving and time management.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
United Healthcare Group
San Antonio, TX
01.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
CUSTOMER CARE REPRESENTATIVE
Maximus
San Antonio, Texas
11.2023 - 12.2024
- Assisted clients in enrolling for Medicaid, SNAP, and TANF programs.
- Supported team members with call inquiries, enhancing team efficiency.
- Promoted within the call center, reflecting strong performance and dedication.
- Utilized problem-solving skills to resolve client issues promptly.
- Contributed to improved client satisfaction and service delivery.
- Exceeded performance metrics consistently, handling high call volumes efficiently while maintaining exceptional customer service standards.
- Provided empathetic support to diverse clientele, effectively addressing concerns and fostering positive relationships with customers.
CAREGIVER
The Heights on Huebner
San Antonio, Texas
07.2022 - 11.2022
- Assisted residents with daily routines, enhancing their comfort and well-being.
- Facilitated engaging activities, fostering social interaction and cognitive stimulation.
- Ensured residents' nutritional needs were met, improving their overall health.
- Maintained a clean and safe environment, reducing health risks for residents.
- Provided compassionate care for residents, assisting with daily activities and personal hygiene while fostering a nurturing environment.
- Managed comprehensive morning routines, ensuring residents' comfort and timely preparation for breakfast and daily activities.
- Engaged residents in stimulating activities, promoting cognitive function and social interaction through puzzles, art, and conversation.
HOUSEKEEPING
Hilton Hotel
San Antonio, Texas
11.2021 - 03.2022
- Efficiently cleaned hotel rooms, maintaining a 30-minute schedule per room.
- Managed to clean 20 rooms daily before 6 pm, ensuring guest satisfaction.
- Developed strong time management skills in a fast-paced environment.
- Contributed to a well-organized housekeeping team, enhancing overall efficiency.
- Maintained high cleanliness standards across 20 rooms daily, adhering to strict 30-minute turnaround times and ensuring guest satisfaction in a fast-paced environment.
- Optimized room cleaning processes, consistently meeting daily targets and contributing to improved guest experiences and operational efficiency.
CREW LEADER
McDonald's
San Antonio, Texas
07.2017 - 08.2019
- Trained and guided new hires, enhancing team efficiency and morale.
- Supervised staff, ensuring seamless daily operations and customer satisfaction.
- Led by example, fostering a culture of growth and professionalism.
- Motivated team, promoting a positive and supportive work environment.
- Led crew operations, optimized workflow efficiency, and fostered a positive team environment, resulting in improved customer satisfaction scores.
- Mentored and developed team members, facilitating their growth within the company while maintaining high-quality service standards.
- Implemented creative solutions to streamline order processing, reducing wait times and enhancing overall restaurant performance.
Education
GED: HIGH SCHOOL DIPLOMA - undefined
Victory learning center
San Antonio, Texas07.2017
Skills
- Caregiving (Expert)
- Housekeeping (Expert)
- Leadership (Expert)
- Teamwork (Expert)
- Time management (Expert)
- Customer service (Expert)
- Training (Experienced)
- Supervision (Skillful)
LANGUAGES
English (Highly proficient)
Timeline
Senior Customer Service Representative
United Healthcare Group
01.2025 - Current
CUSTOMER CARE REPRESENTATIVE
Maximus
11.2023 - 12.2024
CAREGIVER
The Heights on Huebner
07.2022 - 11.2022
HOUSEKEEPING
Hilton Hotel
11.2021 - 03.2022
CREW LEADER
McDonald's
07.2017 - 08.2019
GED: HIGH SCHOOL DIPLOMA - undefined
Victory learning center